Job Detail

ABOUT MEDTRONIC

Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us and be part of our commitment to the health of others.

Medtronic is a $27.8b company with 85,000+ employees in more than 160 countries.

MAIN PURPOSE OF JOB

Reporting to the VP Customer Experience and Business Transformation EMEA, you will be responsible for leading our large-scale transformation initiative in customer training and education in EMEA. 

MAIN JOB DUTIES/RESPONSIBILITIES

• Lead the transformation of customer education in EMEA. Build a regional centre of expertise to support and elevate Customer Education to meet healthcare providers evolving needs across all five of Medtronic’s business groups. 


• Represent Medtronic Customer Education externally to build relationships with medical societies and health care providers Build an alliance of strategic partnerships with academic and medical institutions to advance the focus on patient outcomes in customer education.


• Represent Medtronic Customer Education internally to influence and align with global and country level initiatives.  Partner effectively with EMEA leadership teams to establish buy-in and support.  Partner with internal teams (Medical, Clinical, and Healthcare Economics) toward the same goal.


• Oversee the design, development, and delivery of an innovative customer education curriculum and methodologies to enable the transformation toward value-based healthcare.


• Establish and apply effective and innovative KPIs to measure value-based healthcare training and education operations


• Direct and Indirect People Leadership – 200+ size organisation including indirect oversight of a customer event management team based in Prague.

JOB QUALIFICATIONS

• University degree (a degree in medicine would be a significant advantage)


• 15+ years’ experience in medical affairs / healthcare industry


• 10+ years people management experience


• Excellent spoken & written English and very proficient in at least one other major language from the EMEA region


• Passion for the Medtronic Mission.  Passion for Learning.


• Travel ~50% in EMEA

JOB EXPERIENCE

• Proven track record in leading large-scale, multicultural projects in a multinational environment


• Experience building and negotiating strategic partnerships with medical and or academic institutions


• Experience working in a complex matrix environment


• Experience driving innovation


• Experience leading for results on the “what” and the “how”

SKILLS

• Excellent judgment and integrity in the application of Medtronic compliance and regulatory policies


• Strategy design and execution


• Excellent change management skills, including stakeholder management


• Ability to influence and motivate others - within and outside the company - to pursue common objectives and create excitement about the future


• Strong interpersonal and communication skills, and ability to quickly build relationships and establish trust


• Proven people-management and development skills


• Ability to identify the essential priorities amid complexity


• Excellent and discerning listening skills


• Ability to delegate, coach, and empower


• Knowledge of digital platform learning

*This role can be expanded to include Internal Sales Training & Education during FY20

Disclaimer:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.