Client Advisor (CA) German Market (m/f)

Job ID: 3186300	Full/Part-Time: Full-time
Regular/Temporary: Regular	Listed: 2019-02-19
Location: Zurich, Switzerland

Wealth Management

With client assets of around EUR 300 billion (as at September 30, 2017), Deutsche Bank’s Wealth Management business is one of the largest asset managers worldwide. We offer affluent clients a broad range of traditional and alternative investment solutions, as well as comprehensive advice on all aspects of Wealth Management.

As a trusted partner of wealthy individuals and entrepreneurs, family offices and foundations. We create lasting value for clients. We develop bespoke solutions for our clients around the world, for instance wealth planning across successive generations and international borders, asset management with individual risk management, loans and deposits. All this is possible thanks to our global network, our many years of experience and our close collaboration with the Corporate & Investment Bank and Deutsche Asset Management.

We combine financial strength and stability with trustworthy partnership and forward-thinking in order to build sustainable and beneficial client relationships.

Position Overview

Mission - Acquire new clients, retain existing ones and increase Bank’s share of their assets for the German Market, with a strong focus on the UHNWI segment.

 

Responsibility

- Develop a strong network and pipeline for acquisition

- Development of the German market area for potential and existing clients

- All tasks hereunder

  

Tasks
Continuous Market Analysis

 Assess market potential both for existing and potential clients for the German region:

• Carry out market analysis with regular re-assessment of market potential

Develop business plans for dedicated geographical area

• Define target groups and sub-segmentation


• Define multipliers (for referrals)

Select prospects in dedicated market

• Analyse existing clients on further business potential with existing assets (improve profitability of existing “share of wallet”)


• Pro-actively engage with clients to attract more of their bankable assets (increase “share of wallet”)

 

Client acquisition

-     Develop contact / build relationships with UHNWI clients, Single/Multi Family           Offices and Foundations

• Gather individual information about prospects and prepare calls / visits


• Call / meet potential clients and explain DB entity, services & products and unique value proposition


• Use internal network/DP top management in order to contact prospects


• Actively network multipliers


• Ensure structured reporting on progress of relationship with potential clients


• Active pipeline management

 

Identify needs and tailor DB service:

• Complete client profile


• Process account opening forms and documentation


• Actively offer all products and services contained in Wealth Management product catalogue (including alternative investment) according to the applicable cross-border regulations


• Select products and write proposals with input from Investment Manager


• Use of specialists to deliver best investment capabilities

 

Participate in PR and other marketing activities for new clients:

-    Send information to clients (mailings)

• Hold presentations for existing and potential client groups


• Participate in social events (sporting events, conferences, Chamber of Commerce meetings, etc.)

 Existing Client Relationship Management

 Initiate and assist with non-banking services required by clients (hotel, car, business information, visas, etc)

Identify other WM Centres which could service client (one bank)

Handle client complaints

Ensure all client queries / requests are answered promptly

Update all call / meeting reports for client contacts

Cooperation with Account Manager on following:

• Identification of investment opportunities


• Keep up-to-date on important market information


• Discuss needs with Account Manager / investment Centre


• Ensure all investments correspond to client investment policy


• Review portfolio performance


• Reporting to client

 Compliance

The business has to be run in a well controlled framework. Observe all internal and external compliance regulations (notably, ensuring that « know your client » principles are observed under all circumstances, correct account opening forms are used by RMs and suspected money laundering cases are reported to Compliance Officer (see Guidelines)

 

 

Reporting Lines

Reports to Market Head

 

Skill requirement

 

•            Client / region understanding:


•            Understanding of Client needs


•            Strong acquisition skills


•            Good Cultural competence


•            Knowledge of dedicated region: legal, political and political and economic situation


•            Strong Interpersonal and social skills


•            Service skills and customer centricity


•           Excellent Communication skills


•           Very good presentation skills


•           Product knowledge requried

 

Please note that is a local role which has to be run out of Switzerland.

Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.
Please let us know if you require any adjustments to enable you to apply or attend an interview. If you would like to discuss your requirements, or have any concerns about the application process, please contact your recruiter.