gTech’s Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long-term capabilities.
As a Flights Solution Consultant, you will be responsible for the the end-to-end relationship between our Travel Flights products and our partners - overseeing the technical relationship and serving as the primary point of contact between the partner and the various organizations within Google. From on-boarding to ongoing optimization and enhancements, you will be the "voice of the partner", and will be working directly with technical and business staff at our partners, as well as Business Development/Sales, Product, Engineering and Operations teams internally.
You will provide project management and ongoing issue and consultative support; you will be influencing product strategy, and the development of scalable product tools; and you will. cal implementation services to some of our most strategic partners. You will also work closely with internal teams to create and streamline business and operational processes, develop detailed documentation and process diagrams, assist partners with their questions and concerns, and increase the overall efficiency of how we implement and support our products.
Managing partner expectations is a critical aspect of the position, as well as the ability to become a trusted advisor to both project and senior level executives at leading travel companies.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of solution-oriented trusted advisors support millions of customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
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