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Posted Jun 11, 2019

Restaurant Host M/F

Job Number EMEAA09039

Hotel Brand:

Europe, Middle East, Asia & Africa » Switzerland » Geneva »

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Description

About us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The avant-gardeInterContinental Genève embodies the refreshing, elevated perspective on luxury art de vivre in the world’s City of Peace.

 

Your day to day

Join us as a Restaurant Host M/F :

Your main responsibilities will be to :

• Greet guests as they arrive and escort them to their seats according to our Standard Operating Procedures.


• Provide Menus and introduce the guests to their waiter.


• Ensure that guests enjoy an excellent experience at our restaurant.


• Manage bookings in advance and as they arrive at the restaurant.


• Answer incoming calls and address customer’s queries according to our Standard Operating Procedures.


• Assist the waiters in the service, when needed.

What we need from you

With a Hospitality Degree, you have at least 2 years of experience as a host/hostess or waiter/waitress in a hotel restaurant of the same category and capacity (4- to 5-star hotels, more than 250 rooms/covers). You previously worked in an international and multi-cultural environment. You are familiar with the restaurant etiquette and you have experience in managing reservations.   

You are fluent in English and French. Mastering a third foreign language of one of our target markets (Germany, China, India, Italy, Middle East, Netherlands, Spain, Russia) is highly desirable. Knowledge of Simphony is a plus.

As the first point of contact for our guests, you have an excellent presentation and excellent communication skills (via phone or in-person). You demonstrate strong customer-service skills. Thanks to your strong organizational skills, you are able to monitor the entire dining area. Your ability to work efficiently helps you to provide a smooth and personalized service to our guests even under pressure. As a reliable team player, you are acknowledged for your positive and genuine attitude. Passionate by hospitality and catering, you like to share your knowledge with our guests and your colleagues. You are able to walk and stand during an entire shift. You are willing to work different shifts as needed.

The position is opened to Swiss citizens and EU passport holders.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve. Visit www.careers.ihg.com to find out more about us.