Senior IT Manager EMEA

Stimulating. Motivating. Challenging.

The Kudelski Group is a world leader in digital security. Its technologies are used in a wide range of services and applications requiring access control and rights management to secure the revenues of content owners and service providers for digital television. The Group also offers cyber security solutions and services focused on helping companies assess risks and vulnerabilities and protect their data and systems. And finally it is a technology leader in the area of access control and management of people or vehicles to sites and events.

 

Location: Cheseaux, Switzerland

Mission

To develop and support our IT and Business transformation, we need to effectively develop, promote and serve a new IT Digital Workplace with and for our users.The Senior IT Manager for EMEA region is acting as a business partner which understands internal customers challenges, expresses their needs and works with cross-functional and multi-sites teams to deliver a strategy and execution plan. As a team manager he develops people, fosters innovation and maintains a high sense of customer relations of his group with the various stakeholders.To support this need, we are looking for a digital change manager with a minimum of 5 years’ experience in IT Digital Workplace operations within large, complex environments including multiple international sites.The position is based in our Headquarters in Cheseaux-sur-Lausanne, Switzerland.

This position reports to: Vice President IT EMEA & APAC

This position subordinates: 8 FTE on 4 sites

Responsibilities:

• Demonstrate confidence in delivering the digital workplace environment using methodologies, tools and data. Understand current and anticipated future business and functional needs

• Document and analyze business requirements, produce synthetic and consistent overviews and produce recommendations


• Oversee and lead launch of solutions and help to maximize the positive impact on the organization. Demonstrate personal credibility as a digital adoption change agent.


• Create consensus with other functions as to the timing of solution and service deployments and retirements


• Lead/Support the development and promotion of digital adoption in the organization. Identify, screen and evaluate new solution opportunities to address Business department needs


• Collaborate with architecture and operations teams to ensure solution compatibility with company and IT standards and policies as well as Business needs

• Partner with key CIO staff members to contribute to the strategic roadmap and plans


• Collaborate with the Project Management Office on the project pipeline and prioritization of candidate projects across the company


• Ensure the success of the IT Digital Workplace service operations, such as SCCM, end-point devices, Windows 10, printing service …


• Motivate and develop the team, define goals, set up development plan and conduct regular review. Build solid relationships within the team, maintaining friendly and pleasant work conditions and a collaborative atmosphere

 

Ideal background:

• Engineering degree in technology / computer science or equivalent

• Preferably 10 years IT experience, with 5 years focused on IT Services


• Demonstrate a thorough understanding of IT service operations


• Provide a range of client facing business adoption skills including project planning, digital enabled communications and engagement, workshop design and facilitation


• Demonstrate proven relationship management experience and ability to effectively interact with employees at all levels

• 5 years proven team management experience

• Possess a broad knowledge of most IT technical and business resources and use of it to develop appropriate proposals


• Experience in IT transformation of a service-oriented organization is a plus


• ITIL certification is a plus

Profile:

• Proactive, service-oriented attitude and ability to deal effectively with a diverse and demanding client base


• Natural communicator with interpersonal skills


• Adaptable personality able to feel comfortable in new situations


• Team player excited about gathering and sharing knowledge and finding win-win solutions between groups, teams and individuals


• Stress resistant and able to manage priorities

• Enjoys working in a multicultural environment (US, Europe, India, China …)


• Fluent written and spoken English and French

 

Reference: 10958

Publication Date: 23-04-2019