We are a publicly traded multinational Group, among the worldwide leaders in the online travel industry and we operate a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan.
Every month, the Group touches 45 million users across all of its websites and mobile apps (in 17 languages and 40 countries) who search for and book their travel and leisure experiences with us. A team of more than 1,200 passionate people enjoy working with us, supporting our mission to provide a comprehensive and inspiring offering of travel related products and services.
lastminute.com is looking for a Business Analyst for its financial team.
He/she will support the customer operations department by performing Customer Care analysis and will develop monthly forecasts of the expected service volumes.
Main Responsibilities:
Executing analysis of all customer care and operations activities with the aim of providing reports and summaries
Analysing operational trends and metrics for identifying effect-cause relationships between actions and results
Enabling direct manager and colleagues to make business decisions aimed at increase operations efficiency
Skills and Experience:
The ideal candidate has relevant experience in a similar role in a fast-paced environment and:
has a broad business understanding capabilities
has strong analytical capabilities and focus on results and respect of deadlines
has the ability to perform complex analysis and synthesis into reports and executive summaries
has the ability to identify issues, make recommendations for improvement, achieve consensus and support implementation
has relevant technical experience to analyze complex datasets from Excel, Sql, powerpoint
has a proficient level of English