Infrastructure Transformation Advisor/Consultant (f/m/d)

Zurich, Switzerland

04/18/2019Save this jobJob savedApply now

Infrastructure Transformation Advisor/Consultant- Dell EMC Storage (f/m/d)

Zurich

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Delivery Specialist in Zurich or Geneva.

The Delivery Specialist provides custom design and implementation support on Dell EMC products involving software, at the customer site, including pre-sales kick-offs, initial design workshops, implementation, customization, integration and outline orientation for the customer. Works closely with Dell EMC Sales, Customer Service, Project Managers and other Deploy personnel, Corporate Technical Support and the customer to ensure a smooth transition from start-up to integration/production mode. Considered an expert in one subject and knowledgeable in a number of others in the design and implementation of Dell EMC software and hardware products. Knowledgeable of industry best practices in the implementation of complex storage environments. 

Key Responsibilities

• Installs Dell EMC software products as per the specifications in the Statement of Work, Scope document and the Architecture Design Document. Performs highly complex and/or extended-stay software implementations. Successfully manages relations with Customers utilizing well-developed negotiation and influencing skills to acquire the internal and external resources necessary for optimal results. Supports Program Managers and Project Managers in developing Scopes of Work and Project Plans. May also occasionally support other activities as needed.


• Represents Dell EMC in a professional manner to customers, Dell EMC Partners and other Dell EMC personnel at all times. Trains customer personnel when authorized by Deploy Management. Provides support and instruction to less experienced co-workers, through classroom training sessions or on-the-job mentoring. Acts as a mentor where possible and assists or presents training development environments to peers, customers and other organizations


• Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures. Keeps Project Managers informed of activities, alerting of any issues promptly. Provides updates to Dell EMC case tracking system and or other technical applications for Software implementation and Problem Reporting/Resolution. Work with the Project Manager to complete end-of-project reports.


• Tracks, maintains and reports any travel and expense activities which are re-billable to the customer based on the engagement's Statement of Work.


• Seeks advice or assistance from Deploy management and/or CS Technical Support as required during difficult customer situations. Works in conjunction with Dell EMC CS or Deploy colleagues to ensure effective resolution of technical issues encountered during implementations.

SKILLS

• Minimum of 5 years in a design and/or implementation role, including strong technical ability in Dell EMC Isilon 


• One of more of the following would be an advantage: Unity, VNX, ECS, VMAX (Block & File)


• Proficiency in hardware, software and/or operating systems environments.


• Ability to influence others to achieve results.


• Excellent time and Organizational skills, problem solving skills, customer focused.


• Very good English language skills (written and verbal), fluency in German or French is necessary


• Communication and interpersonal skills

Benefits:

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you have what it takes to bring innovative new products and services to life in collaboration with world-class experts, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dellhere. ​

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LIPRIORITY

LIEMEA67

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Job Family: Professional-ServicesJob ID: R83008

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