SonarSource provides world-class solutions for continuous code quality. Our open-source and commercial products (SonarLint, SonarCloud, SonarQube) help developers and organizations of all sizes to manage the quality & security of their code, and ultimately deliver better software. SonarSource solutions support development in 25+ programming languages such as Java, C#, JavaScript, TypeScript, C/C++, COBOL and many more. With over 3,000 customers including eBay, Thales, BMW and used by more than 120,000 organizations globally, SonarSource products are the preferred and most trusted solutions on the market.
The Services team is looking for a Support Engineer in order to help our customers adopt, deploy and integrate our product. On top of joining a fast-growing and innovative company, you will have the opportunity to assist companies around the world in deploying/using our solutions, and adopting software engineering best-practices as a whole.
The impact you can have
As a Support Engineer, you will be the main technical point of contact for our customers. With your strong technical background and problem-solving skills, you will help them using our products in their environment. By its experience granted on customer use-cases, the Support team also collaborates with Product and Development teams in order to impact products roadmaps.
On a daily basis, you will
Help customers integrate our solutions from developer IDE till the Continuous Integration chain. Both from a software lifecycle perspective (SCM, build, test) and from a business application perspective (authentication, database etc.)
Drive technical issues to resolution: from qualifying the issue, to reproducing it and conducting an in-depth technical investigation (being in touch with the customer and managing his expectations all along the way)
Collaborate with SonarSource Sales and Consulting teams to support the adoption and deployment of SonarSource solutions
Bring together customers feedback and SonarSource product evolutions
Have a voice in enhancing the way we work
The skills you will demonstrate
Software engineering best practices, with at least 3-5 years of experience in maintaining and delivering high-quality software
Experience with common software engineering tools: SCM (e.g. Git, SVN), IDE (e.g. IntelliJ, VisualStudio), CI (e.g. Jenkins, VSTS). More than acronyms, they are tools that our customers use and that our products integrate with.
Experience with system-wide deployments. Because sometimes an issue is not caused by the application itself, but by the network, the underlying server, the database or else
Investigation skills to understand problems in their context and to ability to reproduce them
Team player, receiving and giving feedback as well as sharing knowledge
Can-do attitude: challenging status-quo, leading and contributing to key improvements and innovations
Office location
SonarSource is a company with offices in Geneva (Switzerland), Austin (Texas) and La Roche sur Foron (France). The role can be based in either office.