GCS KLS Leader of Learning Solutions

Schweiz, Zug, Rotkreuz
Deutschland, Mannheim

enfresrutritptzhja

• Job facts

For our Global Customer Support (GCS) Knowledge and Learning Solutions department we are looking for a Leader of Learning Solutions for the Roche Diagnostics product portfolio.

Global Customer Support is the global organization responsible for technical services in the Roche Diagnostics Division. More than 500 co-workers at various locations around the world provide support, training and information to local and regional service & support representatives.

In this very versatile position you are reporting directly to the Head of GCS Knowledge & Learning Solutions (GCS KLS), the role is responsible to lead the GCS KLS Learning Solution teams.

You are accountable for the cooperation and alignment on processes and tools for Learning Solutions with the GCS teams in charge of Training Operations (GCS BA teams). This includes the accountability for the full delivery and implementation of a Customer Training Solutions (CTS) and Digital Learning Solutions. You will develop, implement and continuously improve a strategy for a Roche Customer Support Learning Solutions (as part of the DIA Global Support Strategy) for the DIA Support Organizations in Global, Region and Countries as well as for customers.

Main responsibilities are related to

• Creation and development of Learning Solutions ( tools & processes ) with an innovation / state of the art mindset to meet user- and customer expectations and the business case in its
  -  top line by a successful service launch and its impact on a successful commercialization
  -  bottom line by cost management and efficient learning to prevent high cost service interventions by the Roche Diagnostics Affiliates in alignment with the divisional strategic goal of “A leader in digital diagnostics”.


• Management of the creation and maintenance of all customer-facing learning content in accordance to business priorities set by the GCS BA`s and affiliates.


• Budget responsibility for GCS KLS Learning Solutions


• Active contribution to the creation and alignment of the Global Strategy for Customer Support, transfer it to the GCS KLS strategy and translates it into and manages the tactical execution plans for the area of responsibility.


• Leadership of the GCS KLS Learning Solutions teams, leading leaders. Team- and Talent development


• Building and implementation of infrastructure and process definitions and -improvements to enhance the efficiency, productivity and harmonization across the stakeholders


• in the KLS Learnings Solutions team by setting functional goals aligned to those defined by GCS, the BAs and the Regions. Ensures that Learning Solution internal processes & tools are managed and aligned across the KLS teams


• within GCS, as a member or Head of a Process Change Committee and GCS KLS Leadership team


• in the interface with the GCS BA teams, BA- LCT’s, Affiliates and Regional Support Centers by representation in the respective boards and continuous alignment.


• Develops and reports on GCS KLS Learning Solutions KPIs.

Qualifications:

• Master’s degree in a Science or Engineering discipline


• Desired:  Master’s degree in Business Administration


• Demonstration of Roche Leadership Commitments and Roche beliefs


• 3-5 leadership experience in a local, regional and/or global matrix organization, leading leaders would be beneficial


• Successful passed leadership programs with experience in attracting, retaining and developing a high performing team in a VUCA environment and leading the team within all relevant BA locations


• Developing and leading in an open and transparent culture - dedicated to Customer focus, compliance and continuous improvement


• >5 years’ experience in Training (Field and/or Support Centre, Marketing, Sales or related business experience).


• Track record of successful strategy development and implementation


• Track record of success in driving (and developing) a culture dedicated to Customer focus, compliance and continuous improvement


• Strong communication skills


• Global Cultural awareness


• Fluently in English, additional languages beneficial


• International travel is required to perform the job effectively (> 30%).

• Who we areRoche Diagnostics International AG in Rotkreuz ist ein weltweit führender Anbieter diagnostischer Systeme für Kliniken, Labors und Arztpraxen. In Rotkreuz arbeiten mehr als 2200 Personen, womit dieser Standort zu den wichtigsten von Roche Diagnostics zählt. Mehr dazu.
  
  Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.


• Job facts
  
  
  
  • Location Schweiz, Zug, Rotkreuz | Deutschland, Mannheim
  
  
  • Function Customer Support
  
  
  • Subfunction Technical & Application Support
  
  
  • Schedule Vollzeit
  
  
  • Job level
  
  
  • Job type Unbefristet
  
  
  • Division Diagnose
  
  
  • Posted since 2019/01/28
  
  
  • Job-ID 201901-100056
  
  


• Get in touchMargret Frida Sigurjonsdottir


• You could also like these jobs

  Gerente de Servicio

  México, Mexico City Bezares

  Field Applications Specialist - New Orleans, LA - Molecular

  United States of America, Indiana, Indianapolis

  Field Support Technician (Molecular/Tissue Diagnostics in Detroit,Michigan)

  United States of America, Indiana, Indianapolis - Field