The Project Manager will plan, develop and deliver events and communication programmes in the private sector in an international environment, offering the full range of MCI event solutionse
He/she works with the support of a team that may include Project Coordinators and Assistants and other operational support staff.
Main responsibilities
Leadership & Relationship Management
• Planning of operational roles within the project team
• Regular and frequent communication with clients to monitor satisfaction and take corrective actions.
• Providing advanced technical knowledge and direction to subordinate staff
• Maintaining enthusiasm and professional standards within the event / project teams
• Reporting to the Account Director, Project Director or Account Manager on project and event objectives, budgets, resource planning
• Maintaining good internal communication within the event / project teams
Project Management
• Hands-on management of projects attributed including planning, budgeting, quality of work, client relationship, etc.
• Managing project team on given events both during the preparation phase, on-site and wrapping up a project, in line with client regulations, compliance requirements, processes and expectations.
• Planning and delivering projects to effectively accomplish client goals & objectives, as per defined SLAs and measured against given KPIs.
• Supervising final production and presentation of proposals to clients (concept, creativity, planning, time line, staging guides, quality, budget, resources, profitability, etc.).
• Participating in event debriefings, gathering client feedback and market intelligence; escalation of information where appropriate to Operations Director, Project Director, Account Manager, Account Director.
Financial Management
• Ensuring the profitability of the events and projects organised, managing and verifying all income and expenditure
• Proper administration and reconciliation (operational, financial – internal & external) of all projects handled by project teams.
• Cash flow management, supplier negotiation (prices, payment terms, cancellation and upgrade policy, commissions), site visits, supplier presentations where appropriate.
Administration and IT
• Monitoring pricing and processes applied are correct and optimal.
• Optimizing efficiencies; advising Account Manager / Account Director of new business opportunities.
• Implementing operating procedures; effecting changes required for improvement
• Maintaining and updating of managerial tools such as clockwork, record management files and all other appropriate files and databases
Profile
• A minimum of 3 years’ experience in the meetings industry demonstrating consistent progression in roles and responsibilities
• Experience in planning, developing and delivering events and communication programmes in the private sector in an international environment
• A proven track record of managing and motivating teams and delivering small- and large scale projects in a service environment
• Traveling on-site inspections and accompanying events as required
• Good knowledge of international destinations – hotels and venues (for MICE projects)
• Leadership skills
• Good written and verbal communication
• Ability to make decisions and to prioritize tasks, and to remain calm under stress
• Problem solving skills
• Ability to work both autonomously and as part of a team
• Excellent inter-personal skills
• Ability to motivate and coach people
• Experience with management and operating of budgets / financial control
• Professional education in Event Management, Hotel Management, Tourism or another relevant domain
• Fluency in French and English, additional languages strongly desired (German)
• Good knowledge of computerized systems including word processing, spreadsheets, presentation packages and databases, preferably Word, Excel, PowerPoint