We are Straumann.
United for global excellence in dentistry.
Every vision has its story, and ours began more than 60 years ago. Since then, our innovations and achievements have become landmarks in dentistry worldwide. Straumann began as a family-owned institute, grew into a publicly-owned holding, and today comprises a number of leading and talented companies around the world. Our vision has always been to create more than just smiles, but lasting confidence for dentists, labs, patients, employees, partners, dental networks and the global community.
Join us in our Dental Service Organization Unit and become part of our Global DSO Team in Basel. We are looking for you as Global DSO Customer Success Manager - Next Generation Dentistry (NGD) (f/m/x). In this role, you will report directly into the Head DSO Customer Success Management & Development and be responsible for the development of the NGD business within the DSO customer segment.
The Next Generation Dentistry product portfolio is a newly launched portfolio of products and solutions addressing the prevention of tooth loss and tooth esthetics, addressing among others indications such as prevention and treatment of caries, periodontal diseases and tooth whitening and further solutions addressing the needs of General Practitioners in dentistry.
The role holder will coordinate activities, further development of portfolio and creation of sales materials with the global Product Management NGD and create marketing and pursuit plans, offer and roll-out concepts together with the Key Account Management DSO and the local country organizations.
YOUR RESPONSIBILITY
Product Management NGD DSO
Create DSO-specific focus offering from Straumanngroup’s NGD product portfolio and support NGD Product management to further shape the NGD product portfolio
Establish and continuously refine DSO specific value proposition, DSO related business cases and messaging for NGD offering
Responsible for planning, implementing and follow-up launch of NGD product portfolio for DSO customer segment
Initiate, plan and follow up marketing plan related to DSO customers for our NGD offering in cooperation with Product Management NGD and DSO account managers
Ensure we meet the overall business objective for our NGD offering with DSO customers and take corrective actions and follow up in a timely manner
Provide in-depth market, industry and competitive analysis, compile product related comparison related to our NGD business
Key contact person for DSO Sales and Key Account Managers to answers product related questions from customers and the field
Business Development NGD DSO
Jointly with Head of Sales DSO Europe and North America identify and define business focus in budget and regular planning cycles (target accounts, pursuit plan)
Drive the uptake our NGD offering by engaging directly clinical directors within DSOs and clinicians, build reference clinics, create business opportunities
Set-up and manage pilots with reference clinics, create links to internal academies, validate fit with/required changes to SOPs
Create and support proposals jointly with colleagues in DSO sales related to our NDG offering
Create relationships to KOLs within the DSO organization to support our NGD offering
Define implementation plans for roll-outs within DSOs jointly with DSO account managers as well as local country and sales management
Ensure customer success with our NGD business proposition – support customers in reaching their business targets and leveraging the business benefits related to our NGD offering
YOUR PROFILE
Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work related experience
At least 3 years' experience in Product Management related functions, preferably in medical device or dental industry
At least 2 years experience in a Business Development or sales related function
Strong capabilities in English (speaking and writing) is a must, further languages a plus
Experience in Project Management and solid analytical skills
Experienced in working in matrix organization with strong track record of working in a global set up
Dynamic, straight-forward and performance-driven professional with strong execution abilities, can-do attitude and strong communication & presentation skills
Resilient – able to adapt and perform in changing customer and organizational environments
Self-starter with ability to develop things, using previous experience, institutionalizing processes without giving up entrepreneurship
High willingness to travel
We offer...