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TMS Training & Support Coordinator

Inseriert am: 12.03.2019


































On the ball?
To support our Legal & Integrity Division, FIFA is looking to recruit a proactive and service-oriented person with the ability to work in a cross-divisional team as a:
 
TMS Training & Support Coordinator
Your duties


  • Supporting football stakeholders worldwide on the use of regulatory systems via phone and e-mail

  • Collaborating with second level support to solve legal and technical queries

  • Developing/Creating presentations, training material and online education such as Help Centre and e-learning

  • Training users from different countries and cultures

  • Organizing and moderating conferences and workshops

  • Creating surveys and satisfaction tools to collect feedback from users

  • Drafting and coordinating communications,such as newsletters and release notes

  • Developing, improving and maintaining methodologies and processes

  • Supporting the administration of IT tools used by the team/acting as the contact point for any issues relating to the IT tools used by the team
Our requirements


  • University degree in business management, social sciences, communications or equivalent

  • 1 to 5 years’ experience in customer service, training or relevant field

  • Ability to multi-task in a fast-paced environment

  • Proficient knowledge of MS Office

  • Fluent in English, French and Spanish (spoken and written skills). German is a plus.

  • Detail-oriented and ability/willingness to travel

  • Team player and innovative thinker
You can expect a highly motivated and helpful team working in a dynamic multicultural environment. If you have the necessary qualifications and are keen to work for an international organisation, please click "apply here" and submit your application in English (motivation letter, CV, diplomas and reference letters).
Apply here
Fédération Internationale de Football Association, FIFA-Strasse 20, 8044 Zürich
Human Resources
Only direct applications via our applicant tracking system will be considered (no agencies or applications via email/post please).

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