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Application Manager

Inseriert am: 11.03.2019


































On the ball?
To support our Solution Delivery Department / Operations & CC workgroup within the IT Subdivision, FIFA is looking to recruit an experienced person as a team player with good language skills, excellent operating methods and a general knowledge of FIFA. Flexibility, organizing and motivation skills are a benefit to fill this role as a:
Application Manager
Your duties


  • As a member of the Operations and CC workgroup the Application Manager is responsible for a portfolio of applications used by users as part of the Football and Administration branch.

  • The Application Managers core responsibility is to manage request fulfilment, Incident management, Change management and Problem management processes.

  • 1st and 2nd level of support for the assigned applications: root cause analysis, hands-on configuration/customizing and ability to do software logical design

  • Operation processes: to ensure that the service desk tools, processes and rules make sense and are up to date; to manage and support an effective and efficient handling of user requests within your application portfolio

  • Incident management: to manage the lifecycle of all Incidents within your application portfolio securing the availability of the application and services to all users as quickly as possible

  • Change management: to assess and guide end users within the request of changes ensuring that only beneficial changes are accepted and delivered with the highest possible quality

  • Release management: promote application changes from the development environment to production following the deployment/release cycles and ensuring that all quality criteria’s are met before submitting the request for release

  • Test management: plan and perform appropriate tests and provide training to testing user to ensure application complies with the business requirements. Ensure regression testing is planned and executed

  • Manage the external 3rd level of support IT vendor, e.g. checking the delivery of work in time, within budget, with high quality
Our requirements


  • Overall professional IT experience of minimum 15 years

  • Up to date with the newest developments in the sports and football domain

  • Experience in at least 2 full lifecycle implementation projects (project delivery experience) within the football and sports domain

  • Minimum of 5 years of working in a corporation with managed services provided by an external party and with external consulting providers supporting projects implementation

  • At least 5 years of experience in ITIL Service Operations through experience working in applications operation role, certification in ITIL is highly valuated

  • Very good knowledge of ServiceNow

  • Good knowledge in one or more technologies of the Extranet stack (ASP.Net, Webforms, KnockoutJS, Episerver, SQL Server, Entity Framework, NServiceBus, StructureMap,Lucene, RestSharp) is highly desirable

  • Overall professional experience of minimum 15 years

  • Up to date with the newest developments in the sports and football domain

  • Experience in at least 2 full lifecycle implementation projects (project delivery experience) within the football and sports domain

  • Minimum of 5 years of working in a corporation with managed services provided by an external party and with external consulting providers supporting projects implementation

  • At least 5 years of experience in ITIL Service Operations through experience working in applications operation role, certification in ITIL is highly valuated

  • Very good knowledge of ServiceNow

  • Good knowledge in one or more technologies of the Extranet stack (ASP.Net, Webforms, KnockoutJS, Episerver, SQL Server, Entity Framework, NServiceBus, StructureMap,

  • Work experience with implementation and/or operations of solutions in the cloud (SaaS, PaaS and/or IaaS)

  • Gathering of customer requirements (FRS) and other requirements (NFRS), preparing specifications and designing/implementing customizing solutions

  • Service Management and/or Project Management certifications (i.e. PMI, ITIL)

  • Experience with Agile product delivery practice and methods

  • Ability to learn new technologies and processes quickly and to adapt to changes in timelines and sequences

  • Readiness to travel (20%)
You can expect a highly motivated and helpful team working in a dynamic multicultural environment. If you have the necessary qualifications and are keen to work for an international organisation, please click "apply here" and submit your application in English (motivation letter, CV, diplomas and reference letters).
Apply here
Fédération Internationale de Football Association, FIFA-Strasse 20, 8044 Zürich
Human Resources
Only direct applications via our applicant tracking system will be considered (no agencies or applications via email/post please).

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