Job Detail

Careers that Change Lives

A Day in the Life

 

Responsibilities may include the following and other duties may be assigned.

• Provides technical expertise to sales representatives, other sales functions and customers.


• Provides technical expertise through sales presentations, product demonstrations, installation and maintenance of company products.


• May provide follow-up support to company sales staff and customer personnel by providing technical support and information on specific applications.


• Provides sales personnel with technical data necessary for the demonstration of products.


• May make technical or scientific presentations at sales meetings and customer locations.


• Conducts on-site education and consulting, and supports establishment and maintenance of customer relations with healthcare professionals and organizations.


• Acts as a liaison between sales personnel and technical staff

Independent and pro-active Technical Support of Customers

·        Pre-Implant support: consulting in possible SCS system (variety of implant material), pre-assessment of potential SCS candidates (if requested), explaining SCS trial phase (from OR until realistic goal settings for patients), explanation of different approaches: in-patient vs. out-patient procedure plus related reimbursement system (SwissDRG vs. Tarmed)

·        OR support: implant material handling, technical support

·        Post-Implant support: close-supervision of SCS trial phase (plan 1st patient Follow-Up in the first 24h after SCS trial and permanent SCS implant), managing proper patient follow-up, pro-active patient and physician support during SCS trial phase and after permanent SCS implant.

·        Inventory & Implant material handling: overview and control of all (consignment) stock internally and externally, slow moving material, expiring dates, monthly/quarterly Cycle Counts

·        Material tracking: overview and control MDT field material tracking (fix asset PTMs at customer’s site for SCS trial phases), loan/rented material (Physician Programmer etc.), tracking and reporting (to responsible physician) of patient replacement material as replaced broken patient programmer etc. (important to guarantee and ensure safety tracking)

·        Support of the clinical stuff in reimbursement questions & training and education needs

·        Development of the business relationship with all relevant hospital personnel + related referrals (e.g. radiology dept., physiotherapy dept., head of OR, pain nurse/MPAs, etc.)

·        Knowledge in and reporting about Market Dynamics: change in health care system / reimbursement system, competitions and competitive changes within customers, changes in therapy development (incidence / prevalence / indications) etc.

·        Frequent and close collaboration, communication and feedback with responsible field sales force (Sales Rep)

·        Performance of the role in medical field, including the best medical treatment for patients involving response time to clinical questions within 24 hours, Swiss-wide travelling and on-call duties (emergencies) which may extend beyond the standard working hours and weekdays.

 

Individual TC projects

·        Handling individual project pro-actively and independently – ideas to further develop the projects are highly welcomed and expected (e.g. MRI project, Pain Nurse Training, tech service expert, etc.)  >  setting SMART goals with the TC manager on the individual project.

·        First-Line of Contact to allocated Accounts:

o  Setting SMART goals together with responsible Sales Rep

o  Providing Customer Support that goes above the daily technical support tasks: finding out about customer needs, competition activities, open questions (if needed with the help of the responsible Sales Rep)

o  Analyzing the account with the bigger picture in mind> creating referral network, process optimization, providing training & education opportunities, development of the pain nurses, training of the OR staff (if needed with the help of the responsible Sales Rep)

o  If strategic useful: joining the customers on ECMT trainings / congresses.

 

·        Immediate task: MRI Labelling, Training of Implanters and Reporting for Patients

o  Increasing awareness about MDT MRI labelling (against competition) for all pain related stuff (pain secretary, Pain Nurses, MTAs pain physician): inform and talk with them pro-actively, hand over the MRI-patient report from the Intellis platform to the implanter and the pain secretary so that the patient's MRI-labelling is documented in his patient file in the hospital

Must Have: Minimum Requirements

• Bachelors degree required


• Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience

Nice to Have

• Swiss German, English and French


• Experience in operating room

About Medtronic



Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.



We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.



Physical Job Requirements



The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)