YOU ARE NOT JUST CONTRIBUTING TO BETTER RESULTS.
YOU’RE CONNECTING BUSINESSES ACROSS THE WORLD.
Would you like to be part of the most international company in the world? A company operating in more countries than any other, who have pioneered cross border express shipping since 1969. Would you like to be part of a business that connects people across the world? And the more we connect, the better life on Earth becomes. Do you want to make a difference? Then join our insanely Customer-centric team and no matter where you work, you’ll become a Certified International Specialist.
For our DHL Express IT department in Pratteln we are looking for a
IT Service Technician, 100%
Your Tasks
Perform all PC & Printer interventions
Handling “user requests” (Installations, changes, disposals)
2nd & 3rd Level support
Workplace Patching
Manage PC and printer inventory
Order desktops, laptops and printers, manage stock
Work on specific projects in desktop environment (e.g. PC Lifecycle management throughout Switzerland, Server Racking and structured cabling)
Involve end users in incident resolution and problem solving process
Liaise with local Service Management team and with IT teams in Prague to get common understanding of issues and agree on action plans driving permanent solutions within Europe
Take appropriate actions to reduce number of recurrent incidents
Perform data analysis on user requests and incidents based on Service Desk tool extracts and consolidations using MS Excel and/or MS Access
Our Requirements
Bachelor’s degree in computer science or equivalent
Minimum 5 years of professional experience within IT 2nd or 3rd Level Support function, ideally in an international environment
First experience with Active Directory and GPO setups
A strong technical background on PC support
Demonstrated passion for technology
Ability and desire to provide excellent Customer Service
Strong communication, interpersonal and analytical skills
Strong teamwork and collaboration skills
Resilient, able and willing to carry Hardware
Fluent in German and English, good French language skills (Italian would be an advantage)
Driver’s license needed, company pool car is available
Willingness to travel within Switzerland (estimated at 25% of the time, increasing to 60% during migration projects)
You can expect
A highly motivated and engaged IT team, which gives its best everyday
A manager with and open and collegial management style who builds upon your strengths
A work environment, where you can develop yourself and great performance is recognized
People, who are enjoying their work and appreciating each other
Are you interested? Please apply online.
DHL Express Switzerland
Below 25%
Permanent Full-Time
Yes