GCS RMD NAP & Solutions Specialist

Schweiz, Zug, Rotkreuz

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• Job facts

GCS Support & Training Specialist

For our Global Customer Support department (GCS), we are looking for a Support & Training HW/SW Specialist in the “NAP & Solutions” Team.

You will support Roche Molecular Diagnostics products, as needed, which fall under the teams responsibility and you will contribute to ongoing product care projects.

In this versatile position you act as the supporter and trainer at the pivotal point between our global affiliates and our internal departments with the following key tasks and duties:

• Create in close collaboration with R&D the initial field service relevant procedures for HW and SW


• Author and maintain service documentation (iSDoc, Installation Manuals, etc.) and other service relevant information


• Contribute to the knowledge transfer from R&D or manufacturer to the team as well as to service and support representatives


• Create and maintain training content and training documentation


• Execute and support product trainings for first level support, regional trainers and global staff


• Offer 2nd level support hotline for affiliates and regions in order to minimize system down time


• Provide on-site support for local and regional support activities on demand

You would be interested in the following:

• Working in an environment where you have the opportunity to influence


• Interacting with people, internationally and across functions


• Working independently but also within a team. A proactive and solution oriented working style is a must


• Prioritizing high workload and deliver results on the agreed timelines

Your qualifications include:

• Academic (Fachhochschule or University) degree or similar education in Mechanical or Electronic Engineering


• Experience with Roche Molecular Diagnostic systems is a plus


• Experience with Remote Services, Network Technologies, Firewalls, LIS and Simulators


• 2-3 years field support experience  


• Service oriented


• Trainer experience, didactic competencies


• Strong analytical skills


• Intercultural sensitivity


• Fluent in English, German is a plus 


• Willingness to travel (up to 20%)

• Who we areRoche Diagnostics International AG in Rotkreuz ist ein weltweit führender Anbieter diagnostischer Systeme für Kliniken, Labors und Arztpraxen. In Rotkreuz arbeiten mehr als 2200 Personen, womit dieser Standort zu den wichtigsten von Roche Diagnostics zählt. Mehr dazu.
  
  Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.


• Job facts
  
  
  
  • Location Schweiz, Zug, Rotkreuz
  
  
  • Function Customer Support
  
  
  • Subfunction Technical & Application Support
  
  
  • Schedule Vollzeit
  
  
  • Job level Individual contributor
  
  
  • Job type Unbefristet
  
  
  • Division Diagnose
  
  
  • Posted since 2019/01/31
  
  
  • Job-ID 201901-103275
  
  


• Get in touchMargret Frida Sigurjonsdottir


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