We’ve built the world’s most successful cigarette company, with the world’s most popular and iconic brands. Now we’ve made a dramatic decision. We will be far more than a leading cigarette company. We’re building PMI’s future on smoke-free products that are a much better choice than cigarette smoking. Be part of the biggest transformation in the history of our company. We have an opportunity for an Experienced Design Thinking Coach/Expert to lead the Incubation team within the ‘Consumer Journey, Omnichannel Strategy & Incubation’ unit inside the Swiss market. You will be reporting to the Head of Consumer Journey, Omnichannel Strategy & Incubation in Philip Morris S.A. in Lausanne. Your team will be dedicated to running projects based on the corporate lean enterprise-/startup-based framework and program (internally known as FastForward - FFWD), to find consumer-validated solutions that are feasible and viable for the business. Your role will be key to foster rapid innovation within the Swiss affiliate. Responsibilities: • Advise on FFWD projects to utilize the right methods and tools to empathize with end-user, explore and prototype new ideas and validate solutions • Advise team on defining project scope, goals, testing plan and deliverables • Plan and track resources and deliverables • Optimize FFWD team effectiveness through coaching in efficient and effective ways of organizing and working as a team • Inspires team to do things differently and find optimal balance between quality, fidelity, cost and speed • Act as go-to person for problems and challenges of higher complexity in FFWD method and approach • Regularly update key stakeholders, including management team, on progress of projects • Be the contact person for global and other markets’ FFWD teams • Advise other commercial functions on how to unpack complex business problems and design the right solutions using design thinking / FFWD methodologies • Enable Share learnings and consumer insights with key internal stakeholders to enable consumer-centric commercialization • Collaborate with Consumer Journey Head to collect and structure consumer needs and pain points on weekly basis • Collaborate with Omnichannel Strategy Head to test new solutions, channels and touchpoints that advance consumer-centricity, optimize internal processes and/or increase viability of initiatives • Develop internal capabilities in Lean Startup space through ongoing knowledge transfer, education and engagement within all levels of Swiss organization Skills & Experience: • Excellent knowledge and practical experience in Lean Startup / Design Thinking / Agile / SCRUM / FFWD methodologies within team and corporate environment • Bachelor’s degree, MBA, Master’s degree or professional education in related discipline • Ability to drive strategic direction with quick and actionable deliverables • Strong analytical skills with ability to organize and disseminate significant amounts of information with attention to detail and accuracy • Previous exposure to working with consumer journeys and consumer-centricity • Ability to deliver within an environment of uncertainty, ambiguity and complexity with diverse stakeholders. • Fluent in English. French and/or German a plus Philip Morris International: Building a Smoke-Free Future Philip Morris International (PMI) is leading a transformation in the tobacco industry to create a smoke-free future and ultimately replace cigarettes to the benefit of adults who would otherwise continue to smoke, society, the company and its shareholders. PMI is a leading international tobacco company engaged in the manufacture and sale of cigarettes, smoke-free products and associated electronic devices and accessories, and other nicotine containing products in markets outside the U.S. PMI is building a future on a new category of smoke-free products that, while not risk-free, are a much better choice than continuing to smoke. Through multidisciplinary capabilities in product development, state-of-the-art facilities and scientific substantiation, PMI aims to ensure that its smoke-free products meet adult consumer preferences and rigorous regulatory requirements. PMI's smoke-free IQOS product portfolio includes heated tobacco and nicotine-containing vapor products. As of September 30, 2018, PMI estimates that approximately 5.9 million adult smokers around the world have already stopped smoking and switched to PMI’s heated tobacco product, which is currently available for sale in 43 markets in key cities or nationwide under the IQOS brand. For more information, see our PMI and PMIScience websites.Apply now
