CUSTOMER RELATIONSHIP SPECIALIST / SALES ANALYST

Start: As soon as possible

Location: Zürich, 100%

THE FELFEL GROWTH TEAM & YOUR IMPACT

FELFEL is a start-up based in Zürich, Switzerland. The company has revolutionized the way people eat at work with its intelligent technology or ‘the FELFEL fridge’. The company is among the fastest growing start-ups in Switzerland with over 60 employees.

The growth team is responsible for the generation of deals and the steady growth of the company. At FELFEL, we believe in the ‘growth hacking approach’, e.g. we use modern marketing tools that are measurable, with the goal of increasing conversion rates and creating an effective sales funnel.  

As a member of the growth team, you will work directly with the growth team leader and the head of sales, as well as the sales team. You will design and execute FELFEL’s customer loyalty program from scratch and you are responsible for generating insights for the sales team through data analysis.

YOUR ROLE:

ANALYTICS:

• Generation of sales insights: You nurture our sales team with strategic, valuable insights on growth numbers on a weekly basis to support them in efficiently spending their time on sales activities;


• Own the data: You develop and own the CRM KPI reports and dashboards;


• Advertising analytics: You support our content team with data, pushing them to ‘do the right kind’ of content.


• Know where our potential clients are: At any time, you own the landscape of our target market;


• Clean data: You are responsible for our CRM tool, ensuring data quality is complete (if needed you fill in the data) at any time.

LOYALTY PROGRAM:

• You develop a ‘world class’ loyalty program for our end customers who frequently eat FELFEL: creating a unique experience for them alongside our customer excellence team in 2019. You own the execution & automatization of the loyalty program and frequently create insights and generate growth opportunities from it;


• Develop nurturing programs together with the other team members to turn website visitors into qualified leads and deals;


• Increase customer penetration: through ideas, generated by data analysis.

TRAINING:

• CRM training for sales team members: you train newcomers, particularly in the Corporate Partnership team, to ensure the correct use of the CRM tool.

WHAT WE OFFER:

• A chance to build something from scratch with deep impact: the FELFEL loyalty program is at the core of the company’s marketing strategy with a significant impact on the company;


• Lots of good (like really good ;)) food: just steps away from your desk – we make all food dreams come true;


• A modern way of working: we use the latest technologies and offer lots of time flexibility to individual team members;


• Awesome customers: we have great, open customers that love to provide feedback and engage;


• Beautiful office in Zürich, Switzerland: a large open space on the top floor with lots of room to hide or room to socialize also with other team members. And of course, there is a free lunch every day at our long, wooden table. P.S. there is a Lausanne office too where you can escape every now and then if you like;


• International start-up atmosphere: the company language is English – our team is very diversified and consists of over 10 nationalities;


• Work with direct impact: You get a lot of ownership from the first day on! And you will get the opportunity to build something completely from scratch (Loyalty program!);


• Very little red tape. If you like to get things done this is your place – we want ‘doers’ not ‘followers’ ;)


• Great place to work: we are a family business with strong values & beliefs - a great, warm-hearted team is waiting for you.

WHO YOU ARE:

• Strong analytical skills with a sincere and profound love for worksheets and reporting tools


• Ability to "make it happen"


• 3 years of experience in a relevant position in CRM/Marketing


• Outstanding communication skills in English + German or French, both written and verbal


• Strong project management/organizational skills, including the ability to prioritize and handle multiple tasks simultaneously and provide strong attention to detail


• Knowledge of Hubspot CRM and/or Databox a plus


• We like to learn new, fail fast and explore new territories - so do you


• The company language is English - you are fluent in written and spoken English. If you speak German and/or French - even better. 


• Authentic Love & Passion for good food


• You never smell like cigarettes and don’t smoke during the day: FELFEL is about healthy living.

HOW YOU APPLY:

Interested? Then please send your CV to hr@felfel.ch including a short motivation letter why you are the person who should take on this role.

Please make sure to mention the job title ' CUSTOMER RELATIONSHIP SPECIALIST / SALES ANALYST

in the subject line!

WHO WE ARE, THE FELFEL COMPANY

FELFEL revolutionizes how people eat at work with smart technology.  The intelligent fridge 'FELFEL' makes it possible - good food all day long for employees at work by the best local chefs.

Over 30'000 employees in Switzerland already benefit from a FELFEL fridge at work in over 250 companies. 

FELFEL is a family-owned company and supports small, local producers in Switzerland. Sustainability is a core company value. The company has won several prestigious awards, among others the Swiss Economic Forum Award in 2017. 

The company was founded in 2013 and counts over 60 employees today. Friendship, respect, 'eating good food together' are key elements of its company culture. More insights on our company and our team you can find on our LinkedIn, Facebook, Instagram and of course our Website.