SonarSource provides world-class solutions for continuous code quality. Our open-source and commercial products (SonarLint, SonarCloud, SonarQube) help developers and organizations of all sizes to manage the quality & security of their code, and ultimately deliver better software. SonarSource solutions support development in 25+ programming languages such as Java, C#, JavaScript, TypeScript, C/C++, COBOL and many more. With over 3,000 customers including eBay, Thales, BMW and used by more than 120,000 organizations globally, SonarSource products are the preferred and most trusted solutions on the market.
In order to help our customers adopt, deploy and integrate our products, the support team is looking for a talented Support Engineer who has a passion for software engineering challenges, and a knack for resolving technical issues. On top of joining a fast-growing and innovative company, you will have the opportunity to assist companies around the world in deploying/using our solutions, and adopting software engineering best-practices as a whole.
The impact you can have
Helping customers integrate our solutions from developer IDE till the Continuous Integration chain. Both from a software lifecycle perspective (SCM, build, test) and from a business application perspective (authentication, database etc.)
Driving technical issues to resolution: from qualifying the issue, to reproducing it and conducting an in-depth technical investigation (being in touch with the customer and managing his expectations all along the way)
Collaborating with SonarSource Sales and Consulting teams to support the adoption and deployment of SonarSource solutions
Bringing together customers feedback and SonarSource product evolutions
Having a voice in enhancing the way we work
The skills you will demonstrate
Software engineering best practices, with at least 3-5 years of experience in maintaining and delivering high-quality software
Experience with common software engineering tools: SCM (e.g. Git, SVN), IDE (e.g. IntelliJ, VisualStudio), CI (e.g. Jenkins, VSTS). More than acronyms, they are tools that our customers use and that our products integrate with.
Experience with system-wide deployments. Because sometimes an issue is not caused by the application itself, but by the network, the underlying server, the database or else
Investigation skills to understand problems in their context and to ability to reproduce them
Team player, receiving and giving feedback as well as sharing knowledge
Can-do attitude: challenging status-quo, leading and contributing to key improvements and innovations