Job Detail

REQ: Requirements Engineer Genève Professional 100% Drucken | Zurück zur Übersicht

ERNI sucht engagierte Menschen!

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At ERNI we believe in the impact of Swiss Software Engineering to create customers value. Therefore we are building a global platform based on a Swiss mindset and adapted to the needs of local customers. Our clients profit from method-based consulting services, partnership-oriented technology and cost-conscious delivery services. Since the foundation in Switzerland in 1994, sharing know-how to establish collective skills and focusing on economically sound engineering solutions played a key role and are the basis for successful software projects. Today, the ERNI Group has more than 650 employees at 15 locations in 7 countries and continues to grow.

 

 

Ihre Aufgaben

• Maintain the health in Non-Operational environment through the user support, monitoring and incident management,



• Define / Establish and maintain:

 Documentation and process

 The tools needed for the environment management

 Based on the actual tools and dashboards (outlook, confluence...)

 Added by the need monitoring and communication tools (availability dashboard e.g.)



• Ensure that Issues are dealt with by priority and customer needs, in close collaboration with the Release Master and all relevant actors,



• Support the Release Master in maintaining up and running, especially during the intensive project test phases,



• Interact with the Deployment teams, Infrastructure teams and Engineers in order to ensure a smooth RUN



Your role :

> Uses strong problem-solving skills and is able to multi-task with a high sense of urgency

> Pro-actively works with staging users and technicians to drive resolution of recurring incidents

> Fosters communication with key stakeholders through strong relationship building

> Take part of the approval process in the frame of change requests.

> Makes recommendations for process improvements to the change, incident, or problem management processes

> Clearly communicates outage updates throughout the organization including the senior leadership team

> Drive Root Cause Analysis by working with internal/external business and technical teams when outages occur once the system is stable

> Performs job duties under limited supervision

> Participation to the evolution monitoring

> Put in place and maintain dashboards in incident management and availability