Umanova is a Swiss professional services company with an innovative and future oriented approach to consulting providing outstanding conditions.
For our international customer in Geneva (Fortune 20) we are looking to hire a Technical Account/Project Manager to assure communication and coordination for infrastructure related projects.
General requirements
2-3 years of working experience within a similar assignment
Solid technical understanding with some hands on experience in digital technologies
Familiarity with IT infrastructure related technologies
Ability to gasp customers’ needs and coordinate with the technical teams
Excellent verbal and written communication skills
Analytical and problem-solving skills
BSc degree in Computer Science or relevant field
Main responsibilities
Convert business requirements into technical needs (GPO settings, software deployments, hardware validations, networks)
Plan and execute changes ( alone or with other teams)
Follow up and report on progress
Build new systems as required.
Interact with 3d party vendors for support
Other responsibilities
Provide advice and guidance to ensure successful ongoing usage
Design and develop innovative approaches to customer requirements
Deliver web based training to user groups to support organisational adoption
Function as a frontline technical resource for “best practice” and informal customer questions
Engaging as a customer advocate to ensure speedy resolution of customer issues/requirements
Engaging with Product Management as the customer advocate on product roadmap discussions
Maintain current functional and technical knowledge
Qualifications/Key Requirements
Successfully managed customer engagements to completion and customer satisfaction
Excellent analytical skills & problem solving skills, combined with the ability to provide quick resolution to problems.
Exceptional verbal and written organisational, presentation, and communication skills.
Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative.
Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast paced environment.
Competitive & competitively aware. Proficient at explaining strengths & vulnerabilities.
Technical skills
Good understanding of windows environments and how to implement business needs in windows
Basic understanding of network concepts (DHCP, subnets, VLANS)
Basic understanding of (Citrix environments, virtualisation environments)
Familiar with group policy management, Windows OS, scripting VB, PowerShell
Strong L2/support background
Technologies
Active Directory Group Policy
PowerShell
Active Directory
ServiceNow
SCCM
Sharepoint
Languages
Fluent in English (spoken and written).
Any other language is an advantage.
Personal Qualities
Interact with others in a sensitive and effective way
Respect and work well with others
Successfully adapt to changing demands and conditions.
Maintain effective work behaviour when facing setbacks or pressure
Self-committed and ready to work hard towards goals
We are looking forward to your application. For further information please contact
marijana.elenova at umanova.com or call +41 (0) 22 736 12 15
