Job Detail

Position description

The Duty Station Manager Geneva represents and embodies SWISS, Lufthansa and Austrian Airlines at Geneva Airport. She/He manages the interfaces with our main suppliers within daily ground handling operations, ensures SWISSness and a safe, reliable and efficient ground operation at Geneva Airport. The Duty Station Manager reports to the Station Manager Geneva.

Your Duties

• Monitor all processes in the different handling areas


• Ensure and control delivery of all airport related customer processes through all customer touch points at Geneva Airport, respecting the existing procedures and standards


• Report any visible shortcomings (resources, staff, infrastructures) of any service provider to the responsible organization and request the necessary corrective measures


• Propose pro-actively measures in case of expected/anticipated irregularities


• Ensure implementation of new procedures, processes or product features and enhancements


• Monitor quality performance and ensure corrective action by the service provider


• Assist service providers and airport authorities in the improvement of processes


• Manage interfaces with local internal and external customers and authorities


• Work in close cooperation with various Lufthansa Group organizations.

Requirements

• College of higher education or apprenticeship in transport or similar


• Several years of leadership experience


• Experience across several functional areas within the airline industry is an asset


• Experience in ground operations or similar


• Customer and highly result oriented


• Strong personality, reliable and self-initiative


• Team player, above average flexibility and ability to work under pressure


• Ability to master difficult/challenging situations


• Ability to focus and prioritize while maintaining an overview


• Ready to work in shifts and on weekends


• Oral and written communication skills in French and English, German is an asset

Type of contract:

CLA

Employment level:

80%

Department:

Ground Services

Work place:

Geneva

Starting date:

March 2019 or upon agreement

Application Deadline:

January 6th, 2019

About us

It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.

Contact & Application

Head of Distribution:



Mr Xavier Lagardère



Human Resources:



Ms Maja Ouldammar-Schultze



Recruiting Support:



+41 44 564 44 22