PrintClose

Join Tecan! Join the market leader!Work in an international and dynamic environment, share our success!

We care about people - Join the market leader



People every day all around the world will benefit from more personalized healthcare. The promise of better, faster, more cost efficient solutions is now within our grasp. And that’s the world in which Tecan plays a vital role – helping advance healthcare – through advanced life science research and diagnostic solutions. We constantly seek new ways to steer innovation.




Every lab. Every day. Empowered.



Our vision is to empower every laboratory, every day, around the world with Tecan technology, products and support. We will help to shape the future of automated workflows in life sciences and clinical diagnostics through unrivaled expertise, products and customer support.



  



To strengthen our customer service team in the French speaking region we are seeking a committed and customer oriented professional with placement in France (preferably in Paris area) for the position of

Technical Support Specialist

What you will do

In this position you will be responsible for providing the best possible customer experience for our liquid handling and detection customers in France, French Switzerland and Walloon region via telephone and e-mail. Occasionally this also includes on-site support, service and application work. In this role you will be reporting to the European Technical Support Manager and be part of the Tecan France team.

  

Responsibilities will include

• Responding to customer's requests and complaints in a prompt and professional manner


• Remotely analysing and solving customer hardware and software problems


• Occasionally providing on-site service and support


• Escalating issues within the organization when needed


• Initiating and monitoring progress of on-site interventions as well as in-house repairs


• Maintaining knowledge of instruments and products by attending educational workshops,
  
  reviewing professional publications and establishing personal networks

What you bring along

• Bachelor's degree or higher in life sciences or engineering and preferably experience of service and application support or operation of laboratory equipment


• French and English, all to at least B2 level


• Customer centric attitude


• Strong organizational and analytical skills


• Excellent communication skills in order to effectively interact with our customers as well as with your team


• Computer literacy


• Self-motivation and enthusiasm

What you will get

• Comprehensive Compensation and Benefits package


• Progressive employment conditions


• Exciting career opportunities


• Wide range of training courses


• Home office position


• International and diverse environment (30+ different nationalities)


• Strong company culture with rich history


• Global mindset with “Swissness” at heart

 

Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?

  

For further information on the vacancy, please contact Natacha Mathieu, natacha.mathieu@tecan.com.

  

Tecan France SASU, 6 avenue du château de Gerland 69007 Lyon www.tecan.com

Lyon, France

I would like to apply© 2018, Tecan Trading AG, Switzerland, all rights reserved. Disclaimer | Trademarks