Job Detail

:Job Description

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

For our growing team, we are looking for:
Field Service Engineer LSMS

Responsibilities:

• Responsible to delivering all service activities in Switzerland for LSMS; Installations; Repairs; Maintenance and validation services; General customer support


• Analysis of instrument failures


• Support at the technical Hotline


• Contributes to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices (as they are described)


• Performs all Service Activities in line with internal rules and customer regulations


• Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customers’ expectation and making them successful by using TMO instruments. Actively promote our contract products.


• Always ensure highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible


• Follow our ethical business conduct guidance.


• Is responsible to manage the company's assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc..


• Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Leader, others).


• Is responsible to report accurate and timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.)


• Assures alignment of all activities at the customer site with the rest of TMO and informs other part of TMO of important information with respect to our customers (e.g. information about new purchases to sales/lead generation

Minimum Qualifications:

• Technical education,


• Fluent German and good knowledge of English language,


• Driving license,


• Excellent inter-personal, self-motivational and negotiating skills,


• Willingness to travel mainly within the appointed region. For training or special calls, international traveling including all EMEA Territory and the US is required.

Preferred Qualifications:

• 2-3 years experience servicing of LSMS products or as a user,


• Very good PC skills,


• Strong problem solving skills,


• Demonstrated organizational skills with the ability to handle multiple tasks with different priorities,


• Knowledge in French is an advantage.

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission.



Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected status.