Job Detail

SaaS Business Process Manager

Inseriert am: 06.11.2018
SaaS Business Process Manager

Innovate to solve the world's most important challenges


Connected offerings are the future of Honeywell as it transforms itself into a Software Industrial. This transformation affects all aspects of the value chain and requires that once the offering is sold the customer can seamlessly receive the solution and gain the value promised to their operation.


The shall support the successful launch and monetization of software offerings through the ACT Honeywell Buildings Technology (ACT HBT) business with specific focus on the ordering, licensing and revenue collection process. The successful candidate would work closely with order management, product marketing, digital operations, corporate IT, field service & sales, key business partners, finance and senior management to develop a scalable product commercialization process, optimize the operational efficiency of the process and tools and ensure a seamless customer experience.


Specifically, he/she must be responsible for:


Strategy & Planning


Drive innovative solutions to address the global needs for SaaS commercialization.


Work and influence business stakeholders across the company to understand their SaaS operational requirements.


Define and refine the vision and strategy for a global SaaS operational structure by partnering with marketing, digital operations, sales, R&D and finance.


Lead the requirements analysis for future software commercialization tools and develop a comprehensive business case and high level implementation plan for new tools to support SAAS offerings.


Be an active contributor to the positioning of ACT as the Centre of Excellence in software commercialization.


Collaborate closely with the IT Business Partners across business units to align the IT roadmap to business process needs.


Business Operations


Partner with marketing, order management, finance and digital operations functions to define the business process flow and develop functional flows from order to cash for ACT HBT software offerings with a strong focus on the ordering, licensing and invoicing parts.


Assist the offering management teams for key products to successfully identify, develop and launch new products and collect incremental revenue.


Manage delivery of multiple product release offerings in the connect services portfolio


Implement software pricing strategies within current tools such as part numbers setup in SAP, licensing in related tools and invoicing models. Align value pricing strategies with practical revenue collection capabilities.


Ensure the correct functioning of pricing tools and appropriate integration with back end systems.


Organize training for the order management team regarding new offerings processes.


Supervise third party team for the subscription reporting and invoicing tasks


Collaborate with marketing, digital operations, sales, R&D and finance to continuously improve the process efficiency within ACT HBT and ensure a seamless experience for customers and business partners.


Managing business expectations, being proactive in planning for fiscal quarters and annual planning, and building excellent partnerships with various leaders within the company


Program & Project Management


Establish and maintain a project management framework for the internal ACT HBT tasks related to the launch of a new offering.


Use structured processes to manage programs/projects.


Establish, track and promote metrics to improve program effectiveness.


25 Report and Diagnose Issues


25 Provide Technical Solutions


25 Troubleshoot and Repair


25 Provide Customer Training


Candidate Profile


The successful candidate would be a high-energy, gritty, creative and resourceful self-starter who demonstrates leadership skills and instincts. He/she would be smart and enthusiastic, results oriented and with a commitment to excellence. In terms of personal competencies, the successful candidate must be a hands-on person who possesses the best combination of strategic thinking, drive to achieve tangible business results and a team player. The candidates must be able to balance theoretical thought with practical. In addition, he/she should possess the following competencies:



  • Business knowledge: Has Knowledge of current HBS software products and their applications

  • SAP: Experience in developing and processing business requirements using SAP ERPProject management: Strong Project Management skills to facilitate coordinate enhance collaboration between functions to meet business time lines and output expectations

  • IT: IT Technologist able to understand the principles and evaluate third party software tools to enhance SaaS delivery while synchronized Order to Cash revenue e.g Apptus , Flexera etc

  • Business process management: Experience in building best practices for the company in alignment with the Honeywell HOS agenda.

  • Customer Support and Business Management Skills: A person who understands and demonstrates the importance of responsiveness and customer focus who interacts with internal and external customers in a positive way to achieve win-win outcomes.

  • Leadership: A confident, mature person with the ability to connect with others. Ability to lead projects and teams that successfully achieve milestones and complete deliverables.

  • Results-Oriented: A driver who possesses the ability to take actions and implement effective solutions in a timely mannerProblem Solver: A creative yet pragmatic problem solver. Methodical and hands-on as well as detail-oriented

  • Analytical Thinking and Decision-Making: A “conceptualizer” of enterprise and market trends/issues who can then integrate that thinking into marketing and business strategies. Decisive and logical at thoroughly evaluating issues. Excellent planning, execution and project-management skills.

  • Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others.

  • Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with a diverse work force.

  • Ethics: Highest level of professional integrity and honesty as well as personal credibility.

  • Provide integrated "One Honeywell" technical market support for the Sales function


The successful candidate will have a minimum of 5 years experience in similar role. He/she must have a history of successful operations, strategic planning, product management or project management roles. An undergraduate degree in an analytical (e.g. economics, math, engineering, etc…) or technical discipline is required. An MBA is highly desirable.


Exempt Careers at Honeywell - Engineering


INCLUDES


  • Continued Professional Development


ADDITIONAL INFORMATION


  • Job ID: req165774

  • Category: Customer/Product Support

  • Location: Z.A. La Pièce 16, Rolle, VD 1180 CHE


Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.


Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.


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