Job Detail

Note: Applications for this role are now closed.

Our team will review applications on a rolling basis, and it is in the candidate's best interests to apply as early as possible.

Note: By applying to this position your application is automatically submitted to the following locations: Zürich, Switzerland; Munich, Germany

Technical support for a technology company is a big task. As a member of our Information Technology team, you'll be the go-to person for Googlers' computer hardware and software needs, providing front-line user support for all of Google's internal tools and technologies. You'll troubleshoot, respond to enquiries, and find solutions to technical challenges. Beyond the day-to-day, you'll improve user experience for Googlers by contributing to longer term projects and documentation efforts. You are highly technical and are comfortable problem solving with multiple operating systems (e.g. OS X, Linux, Windows, etc) and a range of devices (e.g. desktops/laptops, phone systems, video conferencing and various wireless devices, etc). Additionally, you'll occasionally partner with various teams including Security, Networking and Infrastructure. You're a fast learner and s great communicator who can effectively support the IT needs of global offices of all sizes and Googlers of varying technical backgrounds.

In little more than a decade, Google created one of the world's largest global computing infrastructures for both internal and external use. Chances are that we exceed every example of a "large installation" you have encountered in your experience as a network, systems or security professional. Using our unique technologies, along with open source tools, we keep Google's products and services running, robust and secure. Our objective is to create solutions that allow people to work and communicate in new and innovative ways – giving back to the world's technical community whenever we can.

Responsibilities

• Provide support for desktop/laptop computers, along with user access to corporate network and applications both on the network as well as through remote VPN access.


• Assist with moving equipment and migrating users to new systems or devices.


• Provide support for services such as office phones, mobile devices, video conferencing and remote access.


• Provide basic corporate network infrastructure and server support.


• Provide direct support for Google's corporate resources and applications.

Qualifications

Minimum qualifications:

• Currently pursuing a BS, MS or PhD in computer science or a related technical field. Typically within 12-18 months of completing a Bachelor's or Master's degree, or at any stage in your PhD.


• Must be currently enrolled in a full-time degree program and returning to the program after completion of the internship.

Preferred qualifications:

• Ability to commit to a 1 year internship program.


• Experience working in an IT department, in computer/technical support, or in another technically-focused service environment.


• Experience in troubleshooting applications in one or more of the following networked environments: Linux, Mac, Windows.


• Ability to configure, upgrade and relocate PC hardware, software and print devices.


• Demonstrated understanding of LAN/WAN environments.


• Effective organizational, communication, leadership, and customer service skills.

At Google, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other company location. Google is not responsible for any fees related to unsolicited resumes.