Job Detail

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You swiftly problem-solve technical issues for customers to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Google Cloud business and in bringing our product portfolio into companies around the world.

Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.

Responsibilities

• Diagnose and resolve complex customer challenges for G Suite products in an engineering support function as part of a global 24x7 global team.


• Cultivate and maintain an in-depth understanding of Google's product technology, architecture and implementation. Build and transfer knowledge to Google’s partner support groups.


• Guide the implementation of, new support, productivity or investigation tools to increase efficiency for the technical support process.


• Act as a consultant and knowledge base for Product Managers, Sales Engineers, Technical Account Managers, and Deployment Specialists, resolving technical deployment obstacles, improving the product's vision and making Google customers successful.


• Work closely with multiple G Suite Product Management and Software Engineering teams on understanding ways to improve the product and interact with Quality Assurance (QA) teams to drive exceptional testing quality.

Qualifications

Minimum qualifications:

• Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience.


• Experience with programming (i.e. one or more of Java, C, C++, GO, Python).


• Experience troubleshooting and problem-solving technical challenges.


• Ability to undergo additional background check clearance to work with Government clients.

Preferred qualifications:

• Experience with implementing, troubleshooting, and supporting Internet-based applications, web servers, mail servers (e.g. Exchange, Lotus, sendmail, or Postfix), and Linux/Unix operating systems.


• Experience in technical support, professional services, engineering and sustaining engineering or systems engineering.


• Experience with various Database Management Systems (DBMS), data mining and analysis.


• Experience with Identity Management or Directory Services (LDAP, AD).


• Experience with managing hosted services/SaaS.


• Understanding of Linux/Unix system administration. Understanding of Web and Mail-related standards, such as; HTTP, HTML, XML, cookie-based SSO, and SMTP.

At Google, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other company location. Google is not responsible for any fees related to unsolicited resumes.