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The Swatch Group Services Ltd

IT Service Desk Agent

Job-description

• Providing first level support in 24/7 shifts to the customers by phone, e-mail or remotely


• Categorizing and prioritizing the most accurately possible and dispatching Incidents and Service Requests to the appropriate team


• Troubleshooting and resolving owned incidents and applying corrective actions


• Restoring the degraded service’s quality as fast as possible


• Technically or hierarchically escalate incidents or service requests and doing their follow-up


• Process owned Service Requests


• Informing customers of service status

Your profile

• Team spirit;


• Customer and Service oriented;


• Ability to work under pressure;


• Flexibility


• Dynamic, hands-on and “can do” mentality


• Precise and rapid diagnosis ability;


• Procedure-oriented work;


• Sensibility to the ITIL approach;


• Ready to learn


• Priority management skills;

Professional requirements

Swiss federal diploma in IT or equivalent
Minimum 3-5 years of Professional experience in an equivalent position

Language Skills

• Mother tongue French or German, English speaking a must, third language spoken a plus

Start date

2018-8-1

Job location

2501 Biel/Bienne

Company address

The Swatch Group Services Ltd
Längfeldweg 119
CH-2504 Biel / Bienne

Contact person

HR Department

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