Bank J. Safra Sarasin Ltd is a leading sustainable private bank, offering all the advantages of the Swiss banking environment together with dynamic and personalised advisory services focusing on opportunities in international financial markets. The Bank provides a high level of services and expertise when acting as investor advisor and asset manager for private and institutional clients. Financial strength, excellent client services and outstanding quality are therefore key elements of its corporate philosophy.J. Safra Sarasin’s most valuable capital is its employees. They are essential to the success of the organisation, now and in the future. Their technical expertise, professional qualifications and social skills are highly valued by the Group’s clients, management and business partners. The success of J. Safra Sarasin depends on the enthusiasm and commitment of every one of its employees worldwide.DivisionCorporate Center & LogisticsBusiness UnitInformation TechnologyFunction/PositionIT Service Desk AgentLocationBaselFunction/Position objectivesThe IT Service Desk Agent is responsible for a smooth customer service. This role requires to be domiciled in Switzerland and a disposition to provide 7 x 24 support.Responsibilities
He/she acts as Single Point Of Contact for all customer inquiries
Records and tracks incidents and requests according to the IT Service Management standards of the bank
Resolves issues independently following the respective policies and procedures
Monitors, reports and escalates open issues
Communicates planned and short-term maintenance work to all involved customer
Identifies problems and contributes to their resolution
Keeps internal knowledge base up-to-date.
Profiles
5 years working experience in the IT Service Desk (1st Level Support) area
Profound experience supporting issues in the Windows 7 environment
Quick of comprehension, Strong service orientation
Fluent in English and German (written and verbal). Other languages are an advantage (e.g. French & Portoguese)
Experience in Avaloq, E-Services 1st level support is a plus.
Activity rate100%Please send your application to:Only direct applications will be considered.
