responsAbility is one of the world’s leading asset managers specializing in development-related sectors of emerging economies. These sectors comprise the areas of finance, agriculture and energy. responsAbility provides debt and equity financing to non-listed companies with business models that target the lower-income section of the population and can thus drive economic growth and social progress. responsAbility offers professionally managed investment solutions to both institutional and private investors.

We are looking for a customer-oriented, responsible 

IT User Service / Support Professional

to join our small support team to help our global users make effective and efficient use of IT tools. As a self-starter you are more than just a helpdesk agent and you can act with great freedom in your field of activity.

Your Main Tasks

• Recording, prioritizing and classifying requests from users


• Analysis and resolution of incidents by using the available tools or by developing solutions with specialist groups


• Granting access authorizations, installing hard- and software


• Contact point for internal clients; ensure proper communication and advising end users


• Coordination of on-site assignments and instruction/exchange with IT power users and external IT service providers abroad


• Active role in the continuous improvement of internal processes


• If suitable, further tasks in related areas and projects are possible

Your Experience and Skills

• Completed apprenticeship in IT or several years of experience in a comparable environment


• Experience in using Active Directory and user support for Sharepoint, Skype for Business and Microsoft 365 applications


• Experience in end user support in a process-oriented environment (based on ITIL v3)


• Proactive and service-oriented attitude as well as advanced communication skills


• Willingness to learn and flair for dealing with a multicultural clientele


• Very good oral and written English skills, knowledge of German desired, other languages (especially Spanish or French) an advantage


• Interest in and enthusiasm for impact investment

An exciting job, located in the city of Zurich, with plenty of room for personal initiative and within a multicultural growth environment, awaits you.

For any questions, please contact Eliane Zimmermann.

www.responsAbility.com

Apply here