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Global Retail Operations Manager

Inseriert am: 20.09.2018





































In a life without sound, our work provides meaning. As the world’s leading hearing care provider, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Sonova has more than 14,000 committed employees in over 100 countries, all of whom contribute to something greater than themselves – they transform lives. Join our mission and become part of our team! Apply now for the following position:
Sonova / Switzerland / Zug
Global Retail Operations Manager
We are looking for two Global Retail Operations Managers for our Retail Operations & IT department located in Steinhausen/Zug. The purpose of these positions is to develop and support best-in-class retail operations processes in line with the company’s customer and strategic goals, brand values and financial targets.

Your tasks


  • Work closely with all global departments and group companies to ensure that core processes are aligned

  • Identify critical success factors and actions required to deliver best-in-class retail processes

  • Enhance and further develop global retail operations KPI dashboard

  • Collaborate with key partners directly and via managing directors in order to maximize the implementation

  • Create a global retail operations community and encourage best practices sharing

  • Play a proactive role in the global Retail Operations team

  • Support activities to improve profitability and actively identify areas to minimize costs and maximize efficiency

Your profile


  • 3-8 years’ experience in retail operations, preferably in healthcare or similar

  • Experience with successful implementation of retail operations processes in a vertical integrated setup

  • Good understanding of how the company’s IT platform interacts with efficient commercial activity

  • Passionate person with strong communication skills

  • Effective manager with a high result-orientation

  • Open-minded person with hands-on attitude and good team player

  • Excellent English skills, German is a plus

Our offer
We can offer you a new challenge, with interesting tasks and much more – including an open corporate culture, flat hierarchies, support for further training and development, opportunities to take on responsibility, an excellent range of foods, sports and cultural facilities, attractive employment conditions, and flexible working time models in various roles.

Gianni Raffi, Corporate Talent Acquisition Manager, is looking forward to receiving your complete application (cover letter, CV, references and certificates) via our online job application platform.

For this vacancy only direct applications will be considered.
Create impact. Transform lives – sonova.com/careers





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