Service Management Technical Domain Architect #113502Schweiz-Switzerland - Region Zurich-Zürich |   Vollzeit | Technology [IT] | 

Stellen ID

 113502Software Development / EngineeringEnglish

We Offer

  The Technical Domain Architect (TDA) is responsible for architectural support of the Service Management product/tool suite. The successful candidate will work closely with the Service Management Technologies Product, Engineering & Support Leads, Infrastructure Architecture Leads and Service Management Office (SMO) team members including process owners and end users to provide subject matter expertise in the ongoing enhancement of the products & tools to facilitate and support maturing the Service Management operational and commercial processes.
 
We Offer 

• The opportunity to provide end to end product architecture to ensure the detailed design and development remains consistent with the overall product strategy and roadmap


• You identify issues between the strategic architecture and vendor solution implementation


• You determine solutions and formulates implementation and migration strategies


• You have the possibility to provide expertise in technical knowledge, methodology and framework, data integration and data flows, Enterprise Architecture, and software development and coding


• The chance to work with the SMO Service Management Process Owners to understand workflow process and translate designs to prototypes


• Provide detailed architecture analysis, design and direction on development activities


• You participate in design, code, test review cycles


• Provide a GAP Technical Evaluation of requested functionality and OOB (out of the box) functionality


• Perform solution walkthroughs with Process Owner(s) and testing team/s


• Evaluate ServiceNow changes (upgrades, patch fixes) and ensure alignment with product strategy and roadmap


• Evaluate new features and new capabilities to align to organizationaland transformation needs


• The freedom to find opportunities to improve the product offerings from a quality, controls & capabilities perspective while also defining best practices


• Independent work in an international environment within a team around the world. Does that sound interesting to you?

 

You Offer

 

• Bachelor's degree required


• SME –Expertise in ServiceNow in addition to having 7+ years’ experience working with the platform


• Proven success working in Enterprise level ITSM projects


• Knowledge and understanding of software architecture principles as they apply to solution and application architectures, specifically for portals, web sites and systems integration projects


• Deep understanding of ITIL best practices and common IT Service Management processes


• ServiceNow Implementation Specialist Certification


• Strong collaboration skills


• You are a dedicated problem solver with a positive personality and can-do attitude


• Ability to convey complex technical information both to engineers and senior leaders


• ITIL foundation certification experience of technical process analysis would be helpful


• Your excellent people management abilities and your good english communication skills allow you to collaborate effectively and to build up professional relationships


• Understanding of IT environments in financial institutions would be useful

  Mr. S. Dowe would be happy to receive your application. Please apply via our career-portal.