IT Infrastructure Junior Support Specialist #116952Schweiz-Switzerland - Region Zurich-Zürich |   Vollzeit | Technology [IT] | 

Stellen ID

 116952IT SupportEnglish

We Offer

 

 

• An interesting role as Service Agent within the area of Desktop Exec & Trade Floor Support


• Opportunity to support customers in all end user device related IT requests


• Responsibility to accept, solve or send the customer's enquiry to the right support organization and provide all internal clients with a dedicated, positive and efficient service at all times


• Responsibility for incident queue coverage in shift patterns


• Maintain high-quality incident data, recorded into our incident booking system 


• Manage production incidents from inception to resolution


• Adherence to process and procedures to maintain quality and professionalism


• Communicate with users requesting support via voice and chat channels

 

You Offer

 

• Technical education in Information Technologies


• In-depth and excellent support knowledge of Microsoft Office, Internet Explorer, Skype and Windows 7 / 10


• Knowledge of scripting tools and automation would be a benefit


• Understanding of Automated Software Deployment for Enterprises, access management


• Distributing, installing, updating and uninstalling software applications


• Analytical skills to troubleshoot problems


• Excellent verbal and written communication skills in English and German.


• Ability to work under pressure, to keep things simple, patience and creativity, as well as conflict management skills


• Ability to recognize priorities and manage client’s expectations


• Demonstrate a high level of customer focus and empathy


• Strong teamwork and communication / information sharing


• Attention to detail and proactive management as well as strong situational analysis and decision making abilities


• Enjoys to provide remote support by phone

*LI-CSJOB* Mr. S. Egger would be happy to receive your application.
Please apply via our career-portal.