As part of the Global Customer Service team you will closely work together with the global application software departments and the regional Customer Service organizations to simplify and improve the current 2nd level software support processes. You will take the lead to share best practices, drive projects and implement new processes and systems with our business units and market organizations.
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.
With some 27,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.
Selling software solutions at Hilti became an integrative part of our strategy. Consequently, providing proper software support through Customer Service will change the way Customer Service will function in the future. As an expert in software support, you will first need to get a sound understanding of the existing software support processes in our BU’s and markets for our various applications. As a Project Manager, you will simplify and standardize these processes to serve our end-customers and internal users. Next, you will share best practices and assure the proper usage across our global Customer Service 2nd level support departments. As a driver for our change management processes you will coach our regional teams and establish a first contact solution for software requests.
PEOPLE - We develop our people by challenging them to leave their comfort zone, be it exploring other business areas, leading different teams or working in new locations.Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
We have a very thorough people review process, unlike any we know of in any other business. We screen everyone in the company in a yearly career performance matching process. It means we can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It’s how we find the right fit and further our teams personally and professionally.
Additionally, we offer you a competitive salary and a wide range of benefits, these may include day care for your kids or a free in-house gym.
Within this role you will become part of an international interdisciplinary team, a great chance to gain visibility and expand your network! You will drive transformative change in our software support processes on a global scale.