Back Office - Customer Support Officer

Description

This position may be offered on a labour leasing contract.

The Bank for International Settlements (BIS) is an international organisation promoting global monetary and financial stability and is a bank for central banks. We are looking for a Customer Support Officer (up to 80%) to join the Back Office of our Banking Department.

Purpose of the job: 

• Reconciliation of Confirmations and Settlements.


• Performing Static Data maintenance and Audit requests.

Principal accountabilities: 

• Ability to cover a variety of Back Office tasks, possibly on a rotational basis. These include:
  
  
  
  • Investigate and resolve confirmation mismatches and settlement failures together with front office, custodians and customers.
  
  
  • Static data and settlement instructions maintenance.
  
  
  • Participation in small IT projects.
  
  
  • Production of reports.    
  
  

Qualification and skills:  

• Commercial diploma or equivalent.


• Fluent spoken and written English.


• Good knowledge of financial instruments.


• Good experience of S.W.I.F.T messaging formats.


• Knowledge of Reuters & Bloomberg information systems.


• Flexible, cooperative, good team member.


• Ability to work methodically and accurately even under pressure.


• Customer-focused.


• Ability to communicate clearly and promptly.


• Computer literacy.


• Fluency in English. Knowledge of German, French or other world languages desirable.

Work experience:  

• Minimum of one year’s work experience in Back, Middle or Front office activities.


• Desirable: Experience with integrated Trading systems.

The BIS’s head office is located in Basel, Switzerland, with representative offices in Hong Kong SAR and Mexico City. We are able to recruit globally, regardless of nationality, and offer competitive employment packages. All new staff members are recruited on a fixed-term basis without expectation either of any contract renewal or conversion. The contract may however be extended or converted to an open-ended one at the end of the term, subject to organisational needs and individual performance. The BIS is fully committed to equal opportunity employment and strives for diversity among its staff.

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