Job Detail

Requisition ID:195605
Work Area: Information Technology
Expected Travel: 0 - 40%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3
Recruiter Name: Mehmet Kurnaz

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Business Innovation & IT (BI&IT) is responsible for evolving SAP’s internal IT strategy and executing on it. BI&IT applies SAP’s expertise in technology and business processes and drives the internal adoption of standard applications. The organization supports end-users in the execution and re-engineering of their processes in all lines of business, always putting a strong focus on end-user centricity. The IT Client Services Team consists of the Service Desk, Field (regional IT support), Client Technology Communications, and Client Technology Workplace. The Client Technology Workplace Team is responsible for the end users Windows, Linux, and Virtualized workspaces. They are also responsible for the governance, provisioning, and protection, and continuous innovation on those platforms. As part of the department, the Client Protection Team manages the security portfolio within CTW, has the operational responsibility of the internal Privileged Identity Management/Privileged Account Management (PIM/PAM) platform at SAP, and drives consulting of this services towards SAP lines of business.  The implementation of latest IT technologies is the foundation of our digital transformation.

PURPOSE AND OBJECTIVES

The Expert is responsible for the support, operations and continuous improvement of the PIM/PAM solution we deliver to our end users.  As a member of the Service Team, they will work closely with the Architects and Service Owner to ensure rock-solid and smooth operation of SAPs PIM/PAM offerings. They will also ensure we deliver the products to SAP lines of business, ensuring they use and understand the tool and get educated about security topics and by that support SAP to become a 5 Star Security company and maintain that high security maturity. 

EXPECTATIONS AND TASKS

As IT Expert, you are the interface between vendor, product and the support teams.  This role includes the following responsibilities:
 

• Technical Support. Provide 3rd level support for the PIM/PAM solution, products and services. Coordinate vendor ticketing and escalations, making sure, that tickets are submitted and processed in a timely manner.


• Coordinate.  Ensure communication and coordination with all involved support teams (1st level, 2nd level, Managed Service Provider)


• SPoC for Clients to use and implement the PIM/PAM solution.


• Documentation.  Provide operational and support documentation for technical teams as well as end users.


• Collaboration.  Working with technical teams, community manager, service owner, service architect to ensure the product is utilized to its fullest potential.


• Engagement.  Work with other service teams to ensure proper integrations between PIM/PAM and the end users use cases/applications.


• Report.  Work with the team to create Management dashboards to visualize operational metrics and usage of technologies.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Professional education or study in Information Technology or equivalent


• Professional certification related to Microsoft Server technologies would be beneficial


• Expert scripting skills (Powershell, VBS)


• Knowledge of Thycotic products is beneficial


• Expert on Microsoft SQL Server technologies would be beneficial


• Hands-on experience with incident management and root -cause-analysis


• Excellent coordination and organizational skills


• Team player


• Advanced communication and presentation skills


• Ability to demonstrate and influence within groups


• Business fluency in German and in English is a mandatory. 

WORK EXPERIENCE

• 3 – 5 years working experience with PIM/PAM solutions in large companies.  Troubleshooting, investigating and having a holistic understanding of IT security topics.


• Experience of working with global team and different time-zone/culture will be desired.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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