Job Detail

We’re looking for a customer service operator to join the Replay team. You will receive email from customers; provides reply routing and general information to customers.

Full-time contract. Based in Geneva/CH

Responsabilities

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.


• Research required information using available resource.


• Makes best customers and their needs a primary focus of one’s actions.


• Follow standard processes and procedures.


• Identify and escalate priority issues per Client specifications.


• Stay current with system information, changes and updates.

Requirements

• Spanish & English (written, spoken, fluent).


• Exemplary attendance and punctuality


• Knowledge of computer operations to include the use of email and web browser and customer service techniques


• Adjusts effectively to work within new work structures, processes, requirements, or cultures


• Interacts with others in a way that gives them confidence in one’s intentions and those of the organization


• Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity)


• Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions


• Knowledge of customer service principles and practices


• Ability to speak and write clearly and accurately


• Friendly & collaborative


• Demonstrated excellent written communication skill


• Familiarity with Mac OSX

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