Job Detail

Associate Tour Experience Manager – ET Brochure Tours

About us

EF Educational Tours allows educators in North America to incorporate international travel into their lesson plans. Our escorted tours, known as the Global Classroom, bring student groups to experience first-hand the very best historic, cultural and natural sites in the world. You can learn more on www.eftours.com

EF Educational Tours is part of EF Education First, the world leader in international education. We are a multinational group employing over 46,500 staff and teachers with 500 schools and offices in over 55 countries. To date, millions of people have benefited from an EF program.

The role –  Associate Tour Experience Manager – ET Brochure Tours

EF Educational Tours is currently looking for ambitious, driven and enthusiastic candidate, to join a data driven Operations department focused on optimization and continuous improvement of our product. You will be working within the team responsible for the  European production, and on-tour experience of our Brochure tours, working closely with colleagues across the Operations department in Lucerne (the office and role will move to Zurich in January 2019), Switzerland and with our Sales and Product Innovation departments situated in North America. Click here for more information on our Brochure tours.

Main Areas of Responsibility

• Develop / maintain an allocation strategy for each experience which meets cost, quality, and capacity limitation


• Monitor projected cost per tour and ensure it is produced within budgets


• Ensure flow of all components and communicate group specific information to suppliers and Tour Directors


• Conduct pre-departure calls with Tour Directors and make final “tweaks” to itinerary to ensure great tour flow.


• Proactively monitor on-tour experience via received feedback and support groups on the road


• Handle production related customer requests together with colleagues across the department


• Collaborate  proactively with our Product Innovation team in Boston to develop itineraries, and educational content


• Perform constant analysis to identify itinerary improvements and innovative opportunities for the business

Organizational Behavior

• Continuously question the status-quo and look for ways to improve; inspire colleagues to do the same


• Strives to create a collaborative and dynamic environment on day to day basis and demonstrates commitment to teamwork as well as flexibility to help colleagues when needed and share information and identified best practices openly with colleagues


• Spread positive energy and make the workplace a fun environment


• Act as ambassador for Brochure tours within the Operations department and with other internal stakeholders


• Develop effective networks within the EF Organization

Skills and Experience

• Previous relevant experience in the Tourism and/or Educational field


• Analytical Skills: Data Analysis / Critical Thinking / Data Analysis


• Decisiveness and proven Smart Business Judgement: Problem Solving  


• Good working knowledge of MS Office


• Proven track record of providing excellent customer experience


• Ability to communicate and build networks effectively


• Attention to detail and ability to work in a diligent and dynamic structure


• Language: English and French proficiency required, additional languages would be a plus.  

Recruitment Process

• Three multi-level phone/or Skype interview


• Final Presence Interview – Lucerne Headquarters

For more info about our great office : www.instagram.com/weareefswitzerland/