This opportunity is based in Lausanne

Service Manager for Application Management

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In this role

Be part of the application management team and act as central point in the operating environment as an interface between our customers
and the project organization. Furthermore, the following tasks belong to your daily work:

• Monitoring and coordination of incoming fault messages


• Create and coordinate in close collaboration with the project organization the deployment planning of our software engineers


• You are responsible for the timely triggering and settlement of Maintenance contracts, Time & Material assignments and preparation of offers in the area of Maintenance concepts


• You actively design and support the processes and the structure of ApplicationManagement in the Swiss-French part


• You are in charge of the 2nd level support for a specific customer.

To fill this part you must be able to communicate in German and English, with a flexible attitude to work across business lines and provide support to the customers end users for Enterprise Content Management.

What we offer

• A challenging and professional working environment in one dynamic team with extensive expert knowledge


• Flat hierarchies and cross-departmental collaboration


• Close contact and cooperation with internal and external agencies


• Attractive opportunities for technical and personal training in IT Service Management (ITSM)

About your profile

• Computer Science degree


• Analytical and conceptual thinking


• Customer-, process-oriented and technical knowledge


• Independent and reliable work in a team


• Certification in ITIL is a plus


• Fluent in French and German


• Good level of English


• Knowledge in JAVA, Documentum and D2 basics and a real value add would be experience in Life science.

If you are INTERESTED in applying for this position, please send us your complete application (CV, cover letter, letter of reference, diplomas and certificates).ApplySee alsoSenior

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