Job Detail

RBS Services (Switzerland) Ltd is an IT services and operations processing provider for Private Banking entities of the Royal Bank of Scotland Group. Our experienced teams are dedicated, determined and enthusiastic in using their capability and drive for innovation to design, build, maintain and run the delivery of an exceptional and sustainable service to Private Banking clients.
The RBS Private Banking entities offer high net worth clients a comprehensive range of private banking, wealth planning and investment management services through the Coutts and Adam & Co brands as well as to designated NatWest and RBS clients in the UK and internationally. To anticipate and respond to changing client demand, there is a growing emphasis on delivering a full range of innovative digital services.

Role Purpose:

The Infrastructure Manager works alongside the IT Operations Centre, service desk, security, development, and project managers to deliver IT stable and resilient services to the organization.
The role owner creates teams of engaged engineers, and supports with active coaching. He or she is a great people motivator and drives the technology roadmap of Private Banking Services (PBS).
The Head IT Infrastructure must regularly communicate activities of the teams and how their work relates to the success of the organisation.

Key Accountabilities (Mission):

The Head IT Infrastructure leads the department with 3-5 teams of c.30 engineers and oversees the functional areas: Security and Network management, Servers and Datacentres, Windows and Unix Engineering, Database Management and Identity and Access Management.

• Delivers an updated technology roadmap with a cloud strategy incorporated in year one


• Reduces the data centre footprint by 75% as per 2020


• Delivers a Service Catalogue and cost charging model


• Ensures the technology project deliverables can achieve the customer’s goals, within a well-considered TCO, with the objective of producing high availability, low cost systems


• Manages vendors and contracts. This includes negotiating access agreements, establishing service level agreements, and ensuring contracts are in place to support the services provided by the infrastructure team


• Chairs the infrastructure design board and ensures designs and product roadmaps are aligned with RBS Group architecture


• Improves the infrastructure Change deployment process by fulfilling documentation standards, adherence to our risk appetite levels and deliver outperformance on service resilience and stability measures


• Deliver a resilient and efficient platform with a strong monitoring system in place and be able to produce standard reports on the status of the infrastructure.

Skills:

Management Skills – excellent people skills, helps others to succeed. Entrepreneurial and pragmatic, can-do mentality. Customer service and goal oriented, aim to deliver high quality and time to market. Able to effortlessly switch between the role of a Manager and the role of an Engineer, and rather work overtime than allow a detail to go overlooked.

Strategy – The Infrastructure Manager must be aware of the strategic direction of the organisation as well as new technologies on the horizon. Experience of delivering a roadmap and strategies, working closely with 3rd parties – assurance of their output and managing their performance.

Extensive Technical Knowledge – intimately familiar with technologies such as Microsoft, Active Directory, Cisco and VMware, RH Linux, HDS and experience with storage area networks, WAN acceleration, virtualization, firewalls, routers and more.

Certifications – such as TOGAF, Cisco Certified Internetwork Expert, Microsoft Certified Solutions Expert or Microsoft Certified Systems Engineer or related certifications.

Communication Skills – Stellar communication skills are necessary to strategise, plan and collaborate with both higher- and lower-level colleagues.

• Familiar with (open) architecture frameworks i.e. TOGAF, micro services concepts and containerised apps


• Ability to develop solution architecture designs


• Strong conceptual and analytical skills - demonstrating outside-the-box problem solving skills


• Fluent in English and German

Required Experience:

• Experience working in cross-functional, multinational and geographically dispersed teams, matrix organisation


• Working knowledge of the full technology lifecycle, ITIL


• Enterprise technology systems selection and implementation experience