Your role:
Are you in the know of the international Client Lifecycle & Servicing industry? Can you count on a number of years of subject matter and management experience in Client Lifecycle & Servicing? Do you have a banking background with strategic and execution expertise as well as technological understanding? Do you have an entrepreneurial and service orientated mindset?
We're looking for someone like that who can help us:
lead and further develop the Client Lifecycle & Servicing team
lead the Client Lifecycle & Servicing strategy overall and manage internal stakeholders
drive automation approaches in close collaboration with the transformation team
further develop tracking, measurement and reporting capabilities
support internal stakeholders in the execution of front-to-back processes
offer expertise and input on trends and best practices in tracking, measurements and innovative approaches
further develop relationships with the COO P&C and Region Switzerland area
provision of run-the-bank stability adhering to operational excellence principles for all CLS P&C services provided, which are Documents Processing for Client Onboarding and Maintenance, Account Closure, Internal Client Servicing, Confirmation of Business Relationships (CONBUS) and Account Management services for banks and E-Banking and E-Contract services.
Lead and further develop the Client Lifecycle & Servicing team according to internal and external regulations
Manage the client advisors support with document management in connection with the onboarding or maintaining of client relationships
Contribute to continuous improvement of processes and services
What we offer:
Together. That’s how we do things. We offer people around the world a supportive, challenging and diverse working environment. We value your passion and commitment, and reward your performance.
Keen to achieve the work-life agility that you desire? We're open to discussing how this could work for you (and us).
Take the next step:
Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.
Contact Details:
UBS Recruiting Switzerland
Disclaimer / Policy Statements:
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Your team:
You’ll be a member of the Personal & Corporate Operations management team and heading the Client Lifecyle & Servicing team (Client Lifecycle P&C, Client Lifecycle Banks, Digital Banking and Client Servicing Internal) in Zurich.
Your expertise:
You have:
– An advanced university degree (Natural Sciences, Law, Business Administration, Engineering) preferably in Banking and Finance
– several years of relevant experience in Client Lifecycle & Servicing on a strategic as well as operational level
– strong leadership skills - experience in managing and coaching a large, diverse team of experts and project managers
– proven track record in advising other teams and stakeholders
– experience in consulting on as well as in setting up, running and optimizing front-to-back processes
– know-how in assessing and implementing new technologies
You are:
– a highly skilled and experienced marketer with affinity and good understanding for technology and innovations
– a digital native personality
– an inspiring leader and 'people person', with a knack for building team spirit and cohesion
– open minded and curious by nature, able to work in a global team
– fluent in German and English (written and oral), French would be a further asset
– open, flexible and highly motivated
– ambitious, willing to go the extra mile and push personal as well as organizational boundaries
– able to work to tight deadlines, which may include the need to work outside customary business hours
About us:
Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.
We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?
Your colleagues:
Job Reference #: 177043BR
Business Divisions: Corporate Center
Title: Head P&C Operations Client Lifecycle & Servicing
City: Zürich
Job Type: Full Time
Country / State: Switzerland - Zürich
Function Category: Management and Business Support