The Manager – Digital Workplace Services will innovate what and how we deliver services to the customers at the GE Digital managed sites that you are responsible for. This role will plan and execute on prioritized initiatives for Digital Technology infrastructure, technical services and customer support. Your success will be measured by the outcomes delivered at each site as well as the needs of our customers being met.
Essential Responsibilities:
You will challenge legacy thinking about how customers interact with customer service and serve as a liaison with the Sub-Region leader to make sure the voice of the customer is being heard. This will require frequent touchpoints with on-site customers.
As Site Manager you are responsible for managing the customer relationship, setting clear expectations, championing IT strategy and promoting the value of IT towards the business. For each customer area, you will ensure that IT prioritizes requests, commits to deliveries and delivers according to commitments.
Qualifications/Requirements:
In this role, you will: • Act as the single point of contact for IT customers across the assigned region, including escalations • Be a problem solver with the ability to guide customers with product training, knowledge sharing and passion on infrastructure and the customers technology tools • Work with business IT and shared service team to lead site specific IT projects • Demonstrate the ability to solve or engage others to help find a solution for day-to-day IT issues • Inspire support team members to get to the best answer to help customers get their jobs completed • Assist businesses to build IT infrastructure projects from discovery, design and implementation phases • Drive global initiatives with team to improve User experience/ IT simplification for end users • Identify, plan and implement where you see opportunities for local improvement of the IT and customer service processes
• Provide intimate knowledge of the sites requirements to collaborate on infrastructure capacity planning for your DT supported sites
Desired Characteristics:
Desired
ITIL management process knowledge, experience and/or certification
Fastworks/Agile experience
Project Management (PMP) certification
Digital Technology Leadership Program Graduate
Business Acumen
Business acumen & successful track record in aligning with business partners
Significant experience as a change agent with demonstrated ability to drive results
Experience working in a global organization
Experience leading project teams, driving engagement, influencing, and working seamlessly across multiple functions in a matrix type setting
Leadership
Ability to influence others and lead small teams
Lead initiatives of moderate scope and impact
Excellent interpersonal, written / verbal communication, and leadership skills with the ability to quickly build credibility, influence and make recommendations to all levels
Ability to work in a dynamic, fast paced environment
Ability to work with limited direction
About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Locations: Switzerland; Baden
GE will only employ those who are legally authorized to work in the United States for this opening.
