Job Detail

Home / Details

Ticketing Customer Relation Manager

Inseriert am: 25.09.2018


































On the ball?
To support our Hospitality & Ticketing Department within the FIFA Commercial Division, FIFA is looking to recruit an experienced person with the ability to work in cross-divisional teams as a:
 
Ticketing Customer Relation Manager
Your duties


  • Ticket revenue forecasts

  • Establishment of ticket sales & pricing strategy

  • Management of ticket Sales and reporting

  • Oversee and manage Customer Relationship Management for General Public and for Group Sales Customers

  • Responsible for CRM application management and training

  • Responsible for Procurement of IVR & Call Centre (incl. and train the call centre staff)
Our requirements


  • University degree, Sports marketing or equivalent

  • >5 years of experience in the ticketing area for bigger sports event, experience in event management, venue operations and onsite operations is a must

  • Extensive understanding of basic legal contracts in the ticketing area, 3 years’ experience in ticketing handling and product management

  • Experience in leading strategic ticketing sales processes

  • Good understanding of new technology as well as project management

  • Highly proficient with MS Project and MS Office Suite

  • Affinity for CRM-systems

  • Good communications skills and fluent (C1) in English, and additional language is an advantage
You can expect a highly motivated and helpful team working in a dynamic multicultural environment. If you have the necessary qualifications and are keen to work for an international organisation, please click "apply here" and submit your application in English (motivation letter, CV, diplomas and reference letters).
Apply here
Fédération Internationale de Football Association, FIFA-Strasse 20, 8044 Zürich
Human Resources
Only direct applications via our applicant tracking system will be considered (no agencies or applications via email/post please).

Details



Quick Links